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At Chubb, we recognise that every claim made is the result of an unfortunate event, some very traumatic and life changing.

In Chubb claims, we are always there to support and assist our customers, responding to their needs and not just the claim event.

Chubb Claim Centre

Our online claims portal has been designed to give you more control and convenience. You will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim.

You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.
 

For Accident and Health (A&H) and Travel Insurance claims, you can submit your claim 24/7 using online claims portal - Chubb Claims Centre.

(click on image to view full infographic)

 

  • Digital - Our time is precious and we increasingly demand new and quicker ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
  • Fast - The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
  • Intuitive - The portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment.
  • Efficient - You can upload supporting documents, which limits follow-up requests from Chubb therefore reducing the life cycle.
  • Flexible - The claims portal has many flexible options for white labelling for brokers and customers to help facilitate a smooth and effective claims process.

Please ensure that you claim is submitted to Chubb within 30 days from the date of the occurrence.

For assistance, please contact our Customer Service Representatives during office hours (Mondays to Fridays, excluding Public Holidays) at:

+65 6299 0988 (General Claims)
+65 6299 0922 (AMEX Claims)