Delivery drivers play a critical role in the success of businesses worldwide, across many industries. Drivers not only deliver goods to complete transactions, but they are also a key point of contact with your customers and often act as ambassadors for your brand.
With millions of people relying on safe, on-time delivery for access to groceries, restaurant meals, medications and other goods, protecting the health and safety of your drivers is both the right thing to do and vital to keeping your business operational. The following best practices can help you and your drivers stay safe.
Drivers are three times more likely to be in a crash if they are fatigued. Here are some tips to prevent driver fatigue:
Drivers should be trained in how to keep themselves and the goods they’re delivering safe while on the road. Some key tips are:
During outbreaks of highly communicable illnesses – such as COVID-19 – your drivers will be at increased risk of infection through personal contact or handling of products so additional precautions should be taken to protect them, as follows:
Vehicles and equipment should be routinely cleaned and disinfected, with an emphasis on frequently touched surfaces such as steering wheels, door handles and touch screens.
Encourage delivery drivers to frequently and thoroughly wash their hands for at least 20 seconds. If running water and soap are not available, provide drivers with hand sanitiser with at least 60% alcohol.
Make sure all drivers have a facemask and gloves and wear them consistently when making deliveries and handling packages and equipment.
If possible, delivery drivers should avoid handling cash; there are many contactless payment methods that can be used instead.
Delivery drivers should stay one metre away from other people, including customers. Great care should be taken in collecting signatures; devices used to collect signatures should be sanitised after use.
To the greatest extent possible, drivers should avoid busy places such as high-traffic restaurants and rest stops unless they are picking up items from these places. If unavoidable then, maintain social distancing
As much as possible, find a quiet area to eat alone.
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Disclaimer - The content of the above article is not intended to constitute professional advice. Although all content is believed to be accurate, Chubb Insurance Singapore Limited (Chubb) makes no warranty or guarantee about the accuracy, completeness, or adequacy of the content of this article. Users relying on any content do so at their own risk.
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