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  • A TCF committee consisting of employees from all areas regularly meets to discuss ideas on how we can become even more customer-friendly and ensures that the proposals are implemented.
  • Useful insurance products are developed by the product development team in consultation with clients, associations and specialists
  • Accurate, complete and clear advice
  • Fair and intelligible customer information and insurance conditions are drafted in teams and are regularly subjected to revision processes
  • Checking our contracting partners to ensure that they also work in accordance with our principles
  • Registering and evaluating complaints in order to find quicker solutions for you and thereby improve the services we provide you with
  • Friendly and competent claims handling

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What to do if you have a complaint