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Data & Technology

  • Using predictive models to reach out to the most relevant customers.
  • Optimise campaigns using expected response, plan levels, price points and product sequencing.
  • With data analytics, we can also predict attrition rates and periods.
  • Identify cross-selling opportunities.


Multiple Channels & Point of Sale

Chubb is able to create multi-dimensional eco-systems that use collaborative selling approaches across both online and offline channels. Depending on the customer segments of the business partners, Chubb can deploy the most effective channel to reach the potential customer. 

    • Online/Mobile
      We enable partners to easily design, launch and manage insurance offerings to their customers via websites or mobile applications through Chubb StudioTM. Positioned as ‘Insurance in a Box’, the secure and scalable platform has improved speed-to-market for our partners. 
    • Face2face or Point of Sale
      For business partners with a shopfront presence, we provide insurance product training for their customer-facing staff.
    • Telemarketing
      For business partners who prefer a ‘human voice’ to connect with their customers, we have more than 3,000 telemarketers trained to close sales effectively using scripts that work.


    Relevant and Affordable Products

    Over 150 consumer products tailored for individuals and families are available. In view of the rising middle class in Asia, Chubb is able to meet the increasing demand for insurance products that are relevant and affordable.

    Here are some examples of the insurance products for the various sectors.

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    • Purchase Protection
    • ATM Theft
    • Fraud Protection
    • Identity Theft
    • Life protection, Savings, Retirement
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    • Device Protection
    • Handset Cover
    • Bill Protection 
    • Personal Accident
    • Personal Cyber Protection
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    • Overseas Medical Expenses
    • Flight Delays/Cancellations
    • Baggage Loss/Damage/Delay
    • Loss of Travel Documents
    • Event Cancellation Cover
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    Retail/E-retail/Payments/Loyalty Programs

    • Purchase Protection
    • Refund Protection
    • Wallet Guard
    • Gadget Cover
    • Home Contents
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    Affinity & Membership Organisations/Agents & Brokers

    • Personal Accident
    • Critical Illness
    • Travel Insurance
    • Dental Insurance


    Service Excellence that Increases Loyalty

    We understand the importance of timely and satisfactory settlement of each and every claim. It’s important to us because it’s important to your customers.

    Chubb’s strong worldwide network of operations enables us to pay claims locally. With Chubb Claim Centre, customers can file their claims online at their convenience. It also enables them to check the status of their claim. 

    To take our claims service to a higher level, Chubb has launched a ‘Fast Track Claims’ procedure to manage lower-value, high-volume claims efficiently. In countries where feasible, real-time claims payment is being progressively implemented to enhance customer satisfaction.

    Banks and the Digital Wallet Race: The Embedded Insurance Strategy

    Have a question or need more information?