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These Terms of Use govern your communications with Chubb via WhatsApp and contain important information about how any personal data you provide will be used. Communicating with Chubb via WhatsApp constitutes your acceptance of these Terms of Use.

These Terms of Use are in addition to WhatsApp’s own Terms of Service which you have agreed to separately with WhatsApp.

These Terms of Use may be updated from time to time without notice.


You must only communicate with us via WhatsApp for the purposes specified by Chubb from time to time. You must not use or attempt to use WhatsApp to:

  • corrupt, damage or interfere with any Chubb or third party data, software, hardware, website or information technology systems;
  • send any offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information or information that infringes third party rights;
  • adversely affect the reputation or public image of Chubb;
  • cause annoyance or inconvenience to Chubb or any third party.

You acknowledge that Chubb can terminate your communications with us via WhatsApp if Chubb reasonably believes that you have breached these Terms of Use.

Personal Data & Privacy

During your WhatsApp chat with a Chubb customer services representative, you may provide personal data.

In providing Chubb your personal data, you give consent and authorisation to Chubb to collect, use, disclose, and/or process your personal data without further notification to you confidentially with our affiliated companies, third party service providers, business partners and/or other parties, which may be sited outside of Singapore, for administering policies taken out with us, handling claims and customer services.  If you are submitting information relating to other individuals, you must ensure that they are aware of how their personal data will be handled as described above.

At no point should you provide any banking or payment card information via the WhatsApp chat.

Chubb Insurance Singapore Limited is committed to the protection of your personal data. Chubb collects, uses, discloses and retains your personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Policy. To find out more about how we collect, use, disclose or otherwise process your personal data, please see our Privacy Policy


Chubb is not responsible for the operation of the WhatsApp service and does not guarantee that you will have continuous access to WhatsApp or that it will be fault free. Chubb will not be liable in the event that WhatsApp is unavailable to you for any reason including upgrades, network outages, preventative or remedial maintenance activities, further Chubb reserves the right to suspend or terminate the availability of communications via WhatsApp at any time.

By using WhatsApp you agree that if there is any inconsistency between the responses or answers provided by a Chubb customer services agent during a WhatsApp chat and the actual coverage of your insurance policy, the terms and conditions of your policy contract will prevail.