You must only communicate with us via WhatsApp for the purposes specified by Chubb from time to time. You must not use or attempt to use WhatsApp to:
Personal Data & Privacy
During your WhatsApp chat with a Chubb customer services representative, you may provide personal data.
In providing Chubb your personal data, you give consent and authorisation to Chubb to collect, use, disclose, and/or process your personal data without further notification to you, confidentially with its affiliated companies, third party service providers, business partners and/or other parties which may be sited outside of Singapore, for the purposes stated in Chubb’s Purpose Statement including administering policies taken out with Chubb, handling claims and customer services. If you are submitting information relating to other individuals, you must ensure that they are aware of how their personal data will be handled as described above.
At no point should you provide any banking or payment card information via the WhatsApp chat.
Chubb is not responsible for the operation of the WhatsApp service and does not guarantee that you will have continuous access to WhatsApp or that it will be fault free. Chubb will not be liable in the event that WhatsApp is unavailable to you for any reason including upgrades, network outages, preventative or remedial maintenance activities, further Chubb reserves the right to suspend or terminate the availability of communications via WhatsApp at any time.
By using WhatsApp you agree that if there is any inconsistency between the responses or answers provided by a Chubb customer services agent during a WhatsApp chat and the actual coverage of your insurance policy, the terms and conditions of your policy contract will prevail.