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These Terms of Use govern your access to and use of Chubb LiveChat and contain important information about how any personal data you provide will be used. Your use of Chubb LiveChat constitutes your acceptance of these Terms of Use.

These Terms of Use may be updated from time to time without notice.


You must only use Chubb Web Chat for the purposes described in these Terms of Use. You must not use or attempt to use the Chubb LiveChat to:

  • corrupt, damage or interfere with Chubb LiveChat or any Chubb or third party data, software, hardware, website or information technology systems;
  • send any offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information or information that infringes third party rights;
  • adversely affect the reputation or public image of Chubb;
  • cause annoyance or inconvenience to Chubb or any third party.

You acknowledge that Chubb can terminate your use of Chubb LiveChat if Chubb reasonably believes that you have breached these Terms of Use.

Personal Data & Privacy

During your LiveChat with a Chubb customer services representative, you may provide personal data including your:

  1. email address if you would like Chubb to email you;
  2. telephone number if you would like a Chubb customer services representative to contact you following the Web Chat to resolve any outstanding issues you may have or for follow up purposes;
  3. other personal data to do with your Policy with us.

In providing Chubb your personal data, you give consent and authorisation to Chubb to collect, use, disclose, and/or process your personal data without further notification to you confidentially with our affiliated companies, third party service providers, business partners and/or other parties, which may be sited outside Singapore, for administering policies taken out with Us, handling claims and customer services including Web Chat maintenance. If you are submitting information relating to other individuals, you must ensure that they are aware of how their personal data will be handled as described above.

At no point should you provide any banking or payment card information via Chubb LiveChat.

Chubb Insurance Singapore Limited is committed to the protection of your personal data. Chubb collects, uses, discloses and retains your personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Policy. To find out more about how we collect, use, disclose or otherwise process your personal data, please see our Privacy Policy.


Chubb is not able to guarantee that you will have continuous access to Chubb LiveChat or that it will be supplied fault free. Chubb will not be liable in the event that Chubb LiveChat is unavailable to you for any reason including upgrades, preventative or remedial maintenance activities, further Chubb reserves the right to suspend or terminate the availability of Chubb LiveChat at any time.

By using Chubb LiveChat you agree that if there is any inconsistency between the responses or answers provided by a Chubb customer services agent during a LiveChat and the actual coverage of your insurance policy, the terms and conditions of your policy contract will prevail.

These Terms of Use are in addition to the Terms of Use relating to your use of Chubb’s website generally.


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