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These Terms of Use govern your access to and use of Chubb LiveChat and contain important information about how any personal data you provide will be used. Your use of Chubb LiveChat constitutes your acceptance of these Terms of Use.

These Terms of Use may be updated from time to time without notice.

General

You must only use Chubb Web Chat for the purposes described in these Terms of Use. You must not use or attempt to use the Chubb LiveChat to:

  • corrupt, damage or interfere with Chubb LiveChat or any Chubb or third party data, software, hardware, website or information technology systems;
  • send any offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information or information that infringes third party rights;
  • adversely affect the reputation or public image of Chubb;
  • cause annoyance or inconvenience to Chubb or any third party.

You acknowledge that Chubb can terminate your use of Chubb LiveChat if Chubb reasonably believes that you have breached these Terms of Use.

Personal Data & Privacy

During your LiveChat with a Chubb customer services representative, you may provide personal data including your:

  1. email address if you would like Chubb to email you;
  2. telephone number if you would like a Chubb customer services representative to contact you following the Web Chat to resolve any outstanding issues you may have or for follow up purposes;
  3. other personal data to do with your Policy with us.

In providing Chubb your personal data, you give consent and authorisation to Chubb to collect, use, disclose, and/or process your personal data without further notification to you confidentially with our affiliated companies, third party service providers, business partners and/or other parties, which may be sited outside Singapore, for administering policies taken out with Us, handling claims and customer services including Web Chat maintenance. If you are submitting information relating to other individuals, you must ensure that they are aware of how their personal data will be handled as described above.

At no point should you provide any banking or payment card information via Chubb LiveChat.

Chubb Insurance Singapore Limited is committed to the protection of your personal data. Chubb collects, uses, discloses and retains your personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Policy. To find out more about how we collect, use, disclose or otherwise process your personal data, please see our Privacy Policy.

Disclaimers

Chubb is not able to guarantee that you will have continuous access to Chubb LiveChat or that it will be supplied fault free. Chubb will not be liable in the event that Chubb LiveChat is unavailable to you for any reason including upgrades, preventative or remedial maintenance activities, further Chubb reserves the right to suspend or terminate the availability of Chubb LiveChat at any time.

By using Chubb LiveChat you agree that if there is any inconsistency between the responses or answers provided by a Chubb customer services agent during a LiveChat and the actual coverage of your insurance policy, the terms and conditions of your policy contract will prevail.

These Terms of Use are in addition to the Terms of Use relating to your use of Chubb’s website generally.

Cookies

A cookie is a piece of information which a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single web site session or visit. Others may have an expiration date or may remain on your computer until you delete them.

The Owner may use cookies for a number of purposes, including but not limited to maintaining continuity during a user session, gathering data about the usage of our Web Site, storing your preferences for the purpose of marketing and storing a user name or encrypted identification number so that you do not have to provide this information every time you return to our Web Site.

Our cookies will track only your activity relating to your online activity on this Web Site, and will not track your other Internet activity. The Owner’s cookies do not gather personally identifiable information.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain online Products and Services or Web Site features.

The Owner may occasionally use other companies to set cookies on this Web Site and gather cookie information for us. In some cases the Owner may also use another company to operate web servers for this Web Site. The Owner uses the cookie information gathered by these companies in the same manner as stated above.

In addition to the information we collect from cookies, we also obtain information which you provide online via this Web Site – for example, when you use the tools and calculators via this Web Site or when you submit an application or otherwise communicate with us via this Web Site. In some cases, the Owner retains both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases - for example, when you use the online tools and calculators in our web site - we only retain the cookie and/or online information you gave if you request us to do so for your use in subsequent sessions.