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Following the enhanced measures implemented by the Singapore Government to prevent community spread of COVID-19, we want to reinforce our commitment to customers, partners, agents and brokers. While most of our Chubb colleagues are now on a work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Customer Service Enquiries


For general enquiries

+65 6299 0988

For DBS policies

+65 6398 8797

Our hotline operating hours are from Mondays to Fridays, 9.00am – 5.00pm, excluding Public Holidays.

Keeping Up with Monthly Premium Payments

This is a challenging time for all Singapore residents and we know every effort counts. We are committed to stand in solidarity to give the local community and our policyholders our full support in this time of need. If you are having difficulties in paying your Chubb policy monthly premiums due to a change in circumstance, you can write to us at, giving at least 30 days prior notice from your next premium due date or policy renewal date. Each request will be assessed independently and according to your policy type.

Reporting Claims

You can continue to report claims using our claims portal.