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With Chubb you have access to both pre-travel advice and a dedicated world-wide 24-hour telephone service with the Assistance services.

Evidence of insurance for VISA applications

If you need an insurance certificate for a VISA application, you can obtain one from us quickly and easily online. You just need to know your policy number. Click here for more details.

Country and Security information

Crisis24 (previously WorldAware) provides  information and support covering business and social customers, political situations, medical advice and overseas medical facilities, health advice, VISA and entry permit requirements, currency and banking hours, time zones and climate and other aspects such as driving restrictions. They also provide corporate crisis management support.

You can also sign-up for daily security assistance emails vetted by impartial security experts, covering a range of topics including terrorism, kidnap and cultural threats. 

Visit Crisis24 and enter the code ‘1992’

  • Business and social customs
  • Political situations
  • Medical advice and medical facilities overseas
  • Health precautions, including vaccinations
  • Visa and entry permit requirements
  • Currency and Banking hours
  • Time zones and Climate
  • Driving restrictions.

Chubb Travel Smart

Chubb Travel Smart is our duty of care solution for employers which includes three valuable tools:

  • a smartphone app to help travelling employees before and during their trip
  • an online dashboard for risk, HR and security managers that enables them to locate and send messages and alerts to business travellers; and
  • Online pre-travel risk training for employees so they can prepare before their trip.

To find out more click here

Below we have provided support materials to help you rollout Chubb Travel Smart to your business travellers.

Travel and Health Assessment tool

To help enable a safe return to business travel, Chubb has developed a new Travel and Health Assessment tool in partnership with Charles Taylor Assistance.

Available via the award-winning Chubb Travel Smart app, the tool is included as standard for clients of the Marsh Personal Accident and Business Travel Facility, and provides the following benefits: 

  • A real-time assessment of COVID-19 travel risk for specific destination countries
  • A personalised assessment of the risk of developing COVID-19 infection and the impact on existing health conditions
  • Practical guidance on the steps that should be taken to reduce risk and travel safe 
  • The assessment is anonymous and is not shared with employers
  • Available online 24/7 on any device

Claims & Support services

Our aim is to make it as easy as possible for you to make a claim. We offer you the choice of claiming using our online claims services portal, or by completing a claim form and emailing it to us.

You can submit a claim using our online claims portal.

If you prefer to complete a claim form and email it to us, please select the appropriate form from the list below:

Best Doctors Second Medical Opinions

Complimentary access to Best Doctors second medical opinion service is also included with your policy. Best Doctors second medical opinion service, providing expert second medical opinions from a network of over 50,000 world leading medical practitioners. Best Doctors will arrange for medical notes to be reviewed by one of their medical experts who will provide a detail report highlighting the appropriate treatment and what to expect.

Link to Best Doctors website.
Alternatively call the assistance number +353 (0) 1 4311992 and select option ‘3 – second opinion’.

Secure Document Storage

We also provide an online secure document storage facility where business travellers can upload copies of their travel documentation to a secure area that they can access from anywhere in the world should they lose any of their travel documentation. This can prove invaluable if for example a business traveller has loses their passport and can help to speed up the process of providing replacement documentation.

Home Emergency Advice

If an insured person has a home emergency, such as a burst pipe, broken window or leaking roof, they can call our helpline to get assistance in finding a reliable and suitable tradesperson to fix the problem. The insured life is responsible for paying for the cost of any work done by a recommended tradesperson.

To access the service please call the assistance number on +353 (0) 1 4311992 and select option ‘5 – home emergency’.