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We offer an efficient claims management service in 195 countries. Claims are handled by our employees or by long-term cooperation partners.

As part of the corporate group, 34 claims experts are working for Austria and Germany in the Claims Service at the Frankfurt headquarters. When combined, the international claims expertise of the team is more than 400 years. In 2015, the staff from the German Claims Service handled more than 13,000 claims internationally.

Claims Handling In The Following Lines
  • Property and Technical Lines
  • Casualty
  • Financial Lines (D&O)
  • Marine
  • Trade Credit
  • Accident and Health
Global Network

Through our own network, we offer an efficient claims handling service in 195 countries. Claims are handled by the local offices or by longstanding local co-operation partners. In case of multinational programmes, the respective claims are adjusted locally. Where the programme has been written in Austria, the claims handling process is supervised by the German Claims Service team.

Uniform Claims Service

The following serve to ensure a uniform claims service worldwide:

  • Claims bulletins
  • Claims team and management
  • Controlling tools (detailed overview of the claims situation worldwide)
  • Claims Relationship Managers for multinational businesses
  • Global claims conferences

Changes In Claims Processing

Claims processing in the German insurance industry has experienced changes over the last decade.