- A TCF committee consisting of employees from all areas regularly meets to discuss ideas on how we can become even more customer-friendly and ensures that the proposals are implemented.
- Useful insurance products are developed by the product development team in consultation with clients, associations and specialists
- Accurate, complete and clear advice
- Fair and intelligible customer information and insurance conditions are drafted in teams and are regularly subjected to revision processes
- Checking our contracting partners to ensure that they also work in accordance with our principles
- Registering and evaluating complaints in order to find quicker solutions for you and thereby improve the services we provide you with
- Friendly and competent claims handling
Who is looking after you?
What to do if you have a complaint.