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HealthCare
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Key benefits
No limit on hospitalization services or the number of hospitalization days
Broad direct billing network in Vietnam and overseas
Free annual medical check-up, vaccination, optical care
No waiting period for special diseases
Coverage for pre-existing conditions after 1 year waiting period
24/7 Customer Service Center
Compare health insurance plan
| Plan H1 | Plan H2 | Plan H3 |
|---|---|---|
|
|
|
Insurance benefits
Outpatient services
| Outpatient Services (Available when applying together with Hospital services) | H1/H2/H3 (VND) | H3 (VND) |
|---|---|---|
Limits of Liability per policy year |
110,000,000 |
Fully Covered inclusive in the Basic Cover Overall Limit |
Limits of sub-benefits |
- |
- |
General Outpatient Services |
Fully covered |
Fully covered |
Specialist Outpatient Services |
Fully covered |
Fully covered |
Laboratory and X-ray Services |
Fully covered |
Fully covered |
Prescribed Drugs |
Fully Covered |
Fully Covered |
Chinese Herbalist, Bonesetter & Acupuncture |
990,000 per visit limit |
990,000 per visit limit |
Physiotherapy and Chiropractor Treatment (upon referral) |
1,320,000 per visit limit |
1,320,000 per visit limit |
Hormone Replacement Therapy |
44,000,000 |
44,000,000 |
Annual Medical Examination / Vaccination / Work Permit Medical Check-up |
3,600,000 |
5,000,000 |
Optical Care |
N/A |
2,500,000 |
Medical Appliances |
N/A |
110,000,000 |
Dental services
| Dental Services (Available when applying together with Optional Outpatient) | H1 (VND) | H2 (VND) | H3 (VND) |
|---|---|---|---|
Limits of Liability per policy year |
33,000,000 |
33,000,000 |
33,000,000 |
Limits of sub-benefits |
2,200,000 |
2,200,000 |
2,200,000 |
Basic Dental Services |
Fully covered |
Fully covered |
Fully covered |
Major Dental Services
|
Fully covered |
Fully covered |
Fully covered |
Maternity care
| Maternity Care (Available when applying together with Hospital Plan and Group policy) | H1 (VND) | H2 (VND) | H3 (VND) |
|---|---|---|---|
Limits of Liability for Maternity Care |
110,000,000 |
110,000,000 |
110,000,000 |
Limits of sub-benefits |
Fully covered |
Fully covered |
Fully covered |
Additional Limit for new-born baby care due to medical reasons |
44,000,000 |
44,000,000 |
44,000,000 |
Important information
(*) Insurance policies issued during the transition period
Insurance policies issued during the transition period shall be subject to the terms and conditions specified in the quotation and/or renewal notice/renewal quotation/insurance policy.
- Zone 1 (Z1): Worldwide subject to VND 48,000,000 deductible for any Sickness/Disease/Injury in USA and Canada
- Zone 2 (Z2): Vietnam, China, Thailand, Taiwan, South Korea, Japan, Malaysia, Indonesia and Philippines
- Zone 3 (Z3): Worldwide
- Zone 4 (Z4): Worldwide excluding USA and Canada
Standard Outpatient deductible is VND690,000 per Visit
This insurance policy is only available to Vietnamese citizens and permanent residents in Vietnam, excluding citizens of countries under sanctions or embargoes by the United Nations, the United States of America, the European Union or the United Kingdom
Insured persons:
- Individuals
- Families including wife/husband and children
Age of inception:
- New members: from 15 days up to 64 years old
- Renewal members: maximum 74 years old
For complete details of plan benefits, conditions, limitations, and exclusions, please refer to the policy schedule, wording and endorsement (if any), copies of which will be provided upon request
Frequently asked questions (FAQs)
You have multiple easy options to receive health insurance quotes or medical insurance quotes
- Submit your info in the registration form and a Chubb insurance advisor will call you
- Contact our toll-free Hotline 1800 599 998 (24/7, toll-free)
Premiums (health insurance plans) are calculated based on various factors, such as: Total in-patients coverage amount, additional coverage benefits, insured zone, etc.
Get your health insurance quote now by contacting our Hotline 1800 599 998 (24/7, toll-free) for personalized assistance.
HealthCare premium health insurance is an effective financial solution to you and your family in the event of accident or illness requiring hospitalization and long-term treatment, especially critical illnesses. With the coverage up to VND 24 billion, HealthCare also provides superior benefits such as examination and treatment in Vietnam or abroad with no limit for the hospitalization services and number of days in hospital, overseas emergency medical assistance by Europ Assistance, transparent, fast and fair compensation procedure.
HealthCare premium health insurance package includes 3 groups of insurance benefits:
- Hospital services benefits (basic)
- Outpatient services benefits (optional)
- Dental services benefits (optional)
HealthCare has global coverage; therefore, in the case of treatment at a hospital abroad, depending on the area of coverage and package selected by the customer*, Chubb Assurance will fully cover the hospitalization expenses up to 24 billion VND.
*Covered area includes zone 1, zone 2, zone 3, zone 4 - see the Important Notes section of this website.
Frequently asked questions (FAQs)
(continued)
The hospital services plan of HealthCare with a maximum insurance limit of up to 24 billion include full coverage benefits such as:
- All hospital services
- Oncology treatment
- Local ambulance service and emergency ward treatment
- Organ transplant
- Nursing at home
- Emergency medical evacuation / repatriation of mortal remains
In addition, customers are also entitled to other benefits such as room and board per day, pre and post hospitalization treatment costs, emergency dental treatment, compassionate visit, etc.
To apply for HealthCare, customers have to meet the following criteria:
- The insured must be a Vietnamese citizen and a permanent resident of Vietnam
- The insured is an individual or a family including a legal spouse and children
- The Insured must be from 15 days old to 64 years old for new policy
The waiting period of HealthCare:
Inpatient treatment:
- HIV/AIDs: 5 years
- Psychiatric Treatment: 24 months
Maternity care: 1 year (pregnancy commences after 90 days from the enrolment date of this benefit of the Insured)
Dental care:
- Removal of impacted, buried or unerupted teeth, Root Canal Treatment, Removal of Solid Odonomes, Apicectomy: 09 months
- Crown and Bridges, Dentures: 12 months
Claim process for treatment inside the direct billing network include 2 steps:
Step 1: Prior to any of your treatment
Present your card, ID card/passport and credit card to the Medical Service Provider prior to any treatment (you will be asked to pay a deposit if you do not have any credit card)
Step 2: Payment of excess/non-covered expenses
Claim process for treatment outside the direct billing network includes 4 steps:
Step 1: Payment
Choose your preferred hospital or clinic for out-patient, dental or emergency in-patient treatment and pay for the expenses on your own account (for 24/7 emergency healthcare assistance by Europ Assistance please call (84) 28 3512 2324
Step 2: Notify Chubb about the insured event
Notify our Customer Service Center at Hotline 1800 599 998 or send email to hotline.vn@chubb.com about the insured event within 90 days of the first treatment date of the insured event or, in case of maternity, the date of delivery, unless otherwise agreed by the Company.
Unless there is a legitimate reason, failure to notify our Customer Service Center about the insured event or to submit the claim request within 90 days as mentioned above will result in a penalty calculated as a certain percentage of the total claim value as follows:
- After 91 days to 180 days: 10%
- After 181 days to 270 days: 20%
- After 271 days to 365 days: 30%
Step 3: Submit documents
Submit a completed Claim Form together with all the required documents to Chubb. Read more information in the FAQs below to learn about the required documents for claim reimbursement.
- Option 1: Submit documents online via E-Claim Portal
- Option 2: Deliver documents to: Health Insurance Compensation Department, Chubb Assurance Vietnam Limited, Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City, Vietnam
Step 4: Reimbursement
Chubb will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you.
For important notes and required documents see https://www.chubb.com/vn-en/assurance/claims/outside-network-treatment-claim.html