How to Report a Cyber Incident
When you suffer a cyber incident, the Chubb Incident Response Platform will act quickly to contain the threat and limit potential damage to your business.
This guide details how to access the Chubb Cyber Incident Response Team, how to report a claim, and what to expect from our Incident Response Platform.
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You suffer a cyber incident
The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.
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You report the cyber incident
You can choose from 3 methods of instantly reporting a cyber incident
Mobile Application
Chubb Cyber Alert mobile app is available on the Apple Store for iOS devices and the Android Store for Android devices.
Online
Access our platform: www.chubbcyberalert.com.
Telephone Hotline
Find your local toll-free number below.
Local Toll-Free Numbers Australia 1800 027 428 Netherlands 0800 0203 267 Austria 0800 005 376 New Zealand 0800 441 402 Belgium 0800 49 405 Norway 800 12554 Brazil 0800 095 7346 Panama 00 1800 507 3360 Canada 1 866 561 8612 Peru 0800 56 006 Chile 1 230 020 1212 Poland 00800 121 4960 China 400 120 5310 Portugal 800 8 14130 Colombia 01 800 518 2642 Philippines (PLDT) 1-800-1888-0800 Czech Rep 800 142 853 Philippines (Globe) 1-800-8918-0193 Denmark 80 250 571 Singapore 800 120 6727 Finland 0 800 1 12382 South Africa 080 09 82340 France 0805 101 280 South Korea 0079814 800 6017 Germany 0800 589 3743 Spain 800 810 089 Hong Kong 800 900 659 Sweden 0200 883 181 Indonesia 001 803 011 2974 Switzerland 0800 166 223 Ireland 1800 937 331 Taiwan 00801 13 6828 Israel 1 80 921 3812 Turkey (landline) 0811 213 0171 Italy 800 194 721 Turkey (mobile) 0812 213 0043 Japan 00531 1 21575 United Kingdom 0800 279 7004 Malaysia 1 800 812 541 USA 1 844 740 9227 Mexico 001 8552 504 580 Vietnam (Viettel) 122 80 688 Vietnam (VNPT) 120 32 353 -
Contact from Chubb’s Cyber Incident Response Centre
Within one minute of reporting an incident using the “Chubb Cyber Alert” app, you will receive a call from a consultant at Chubb’s Incident Response Centre. Chubb’s consultant will take a short brief of the incident, and obtain details including:
• Insured name
• Location of policy
• Contact details where the incident occurred
• Basic details of the incidentOur consultant will initiate Chubb’s Incident Response Platform and appoint a local Incident Response Manager.
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You will be contacted by an Incident Response Manager
Within one hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will:
• Triage the issues
• Recommend formal notification to Chubb of a Cyber claim
• Conduct initial investigations into the cause of the incident
• Develop an incident response plan of action to contain the threat
• Appoint specialist vendors to assist with loss prevention*, including- IT Forensics
- Legal Counsel
- Public Relations
- Regulatory Compliance
- Identity Protection
- Credit Monitoring
- Forensic Accountancy* Clients can choose to appoint Chubb’s panel of specialists or their own vendors.
Notifying Chubb of a Cyber claim
Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond.
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Recovery of your business activities
With an expert panel of vendors working to contain the incident, the Cyber Incident Response Team will support you in the recovery of your business activities.
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Follow-up and post-incident reporting
Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice.
Have a question or need more information?
Contact us to find out how we can help you get covered against potential risks