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Vehicle Claims
Select a claim from the list below to view detailed information on how to report a claim.
AutoCare claim process
Each claim is different, let us guide you through your claim
Step 1: Notification
- Immediately notify Call Center of the accident by calling Onecall 1800 599 998 (24/7).
- Provide information & follow Chubb Assurance’s Call Center's instructions.
- Select the garage to repair the vehicle.
- Make appointment to do the inspection.
Step 2: Inspection
- Send the car/ take the car to the garage following the appointment to do the inspection.
- Fill in Claim Form - AutoCare and mail the necessary documents as required from Chubb Assurance’s Claims handler to either:
- Head office: Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City
- Ha Noi branch office: Floor 10 - East Tower, Lotte Center Hanoi, No. 54, Lieu Giai Street, Giang Vo Ward, Hanoi City
- Wait for garage's estimation
Step 3: Confirmation and claim settlement
- Confirm for the garage to repair following Chubb Assurance’s approval and wait for the garage’s repair.
- Chubb Assurance will pay the approved repair amount to the direct billing garage.
- You need to pay for the garage the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair being completed.
Frequently asked questions (FAQs)
- The claim form signed by the Policyholder/the Insured/the Driver
- The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any)
- The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam
- The lawful driving license of the Driver
- Other documents, if any
- Copy of the Breathalyser Test Report issued by the police if any
- Copy of the driver’s Statement made to the police if any
- Color photos/video depicting the accident if any
- Copy of Investigation Result Letter issued by the police if any
- Copy of all correspondence regarding the accident
MotoCare claims process
Each claim is different, let us guide you through your claim
Step 1: Notification
- Immediately notify Chubb Assurance Call Center of the accident by calling Onecall 1800 599 998 (24/7).
- Provide information & follow Chubb Assurance Call Center's instructions.
- Select the garage to repair the vehicle.
- Make appointment to do the inspection.
Step 2: Inspection
- Send the bike/take the bike to the garage following the appointment to do the inspection.
- Fill in Claim Form - MotorCare and submit necessary documents as required from Chubb Assurance’s Claims handler to either:
- Head Office: Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City
- Ha Noi Branch: Floor 10 - East Tower, Lotte Center Hanoi, No. 54, Lieu Giai Street, Giang Vo Ward, Hanoi City
- Wait for garage's estimation.
Step 3: Confirmation and claim settlement
- Confirm for the garage to repair following Chubb Assurance’s approval and wait for the garage’s repair.
- Chubb Assurance will pay for the net repair amount, not including the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair is completed and the documents were fully submitted.
Frequently asked questions (FAQs)
- The Claim Form signed by the Policyholder/the Insured/the Driver
- The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any)
- The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam
- The lawful driving license of the Driver
- Other documents, if any
- Copy of the Breathalyser Test Report issued by the police if any
- Copy of the driver’s Statement made to the police if any
- Color photos/video depicting the accident if any
- Copy of Investigation Result Letter issued by the police if any
- Copy of all correspondence regarding the accident
Motor/Auto CPTL claims process
Each claim is different, let us guide you through your claim
Step 1: Notification
- Immediately inform the nearest police authorities or local governments of the accident or call 113 (24/7).
- Immediately notify Chubb Assurance Call Center of the accident by calling Onecall 1800 599 998 (24/7).
- Provide the accident information and follow the instruction from the Call Center to handle the accident scene.
Step 2: Inspection
- Inform to Chubb Assurance in writing.
- Fill in Claim Form - Motor/Auto CTPL and mail the necessary documents as required from Chubb Assurance’s Claims handler to either:
- Head office: Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City
- Ha Noi branch office: Floor 10 - East Tower, Lotte Center Hanoi, No. 54, Lieu Giai Street, Giang Vo Ward, Hanoi City
Step 3: Confirmation and claim settlement
- Notice to the third parties the compensation amount confirmed by an insurance company according to Decree No. 67/2023/NĐ-CP and pay the amount to the third parties.
- Collect and cooperate with Chubb Assurance to collect necessary documents for making the claim payment.
Frequently asked questions (FAQs)
- The Claim Form signed by the Policyholder/the Insured/the Driver
- The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any)
- The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam
- The lawful driving license of the Driver
- Other documents, if any
- Copy of the Breathalyser Test Report issued by the police if any
- Copy of the driver’s Statement made to the police if any
- Color photos/video depicting the accident if any
- Copy of Investigation Result Letter issued by the police if any
- Copy of all correspondence regarding the accident