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Claim for TruckCare
Each claim is different, let us guide you through your claim
TruckCare claims process
Step 1: Notification
- Notify Chubb Assurance Call Center of the accident immediately by calling Onecall 1800 599 998
- Provide information & following Call Center’s instructions
- Select the garage to repair the vehicle
Step 2: Inspection
- Send the car to the garage following the appointment to do an inspection
- Fill in Claim Form and submit necessary documents as required from Chubb Assurance’s Claims handler
- The garage will provide an estimation
Step 3: Settle repair amount, excess(es) and depreciation after repair
- Confirm for the garage to repair following Chubb Assurance’s approval and wait for the garage’s repair
- Chubb Assurance will pay for the net repair amount, and you will pay for the deductible and depreciation, if any, after the repair is complete
Step 4: Additional documents to follow-up the claim, if any
Frequently asked questions (FAQs)
- The claim form signed by the Policyholder/the Insured/the Driver
- The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any)
- The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam
- The lawful driving license of the Driver
- Other documents, if any
- Copy of the Breathalyser Test Report issued by the police if any
- Copy of the driver’s Statement made to the police if any
- Color photos/video depicting the accident if any
- Copy of Investigation Result Letter issued by the police if any
- Copy of all correspondence regarding the accident