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Claim for Group Personal Accident

Each claim is different, let us guide you through your claim

Step 1: Inform Chubb Assurance

  • To notify Chubb Assurance in writing within 90 days from the first day of treatment of the Insured occurrence for which the claim is made
  • Failure to notify the insured event with time limit as required will result in penalty on the percentage1 of total claim value
  • Notifying of the insured event from 91st day to 180th day: 10%
  • Notifying of the insured event from 181st day to 270th day: 20%
  • Notifying of the insured event from 271st to 365th day: 30%
     

1 Percentage of total claim value

Step 2: File your claim

  • Fill in Claim form - Personal Accident and mail all relevant documents2 to Chubb Assurance Claims Department at Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City
    • The original copy of medical records
    • Medical reports
    • Test result: radiographic, biopsy, cytology, tissue pathology results
    • Surgical, chemotherapy, radiotherapy certificates
    • The prescriptions
    • Supporting Invoices and receipts
    • Death certificate and Certified legal inheritance confirmation
       

2 Required documents

Step 3: Reimbursement

  • Upon receiving the completed set of documents, claims will be processed within maximum of 15 working days which is eligible as required in the claim procedure of the policy wording
  • Any claim made by the Insured for the incurred actual expenses shall be reimbursed in Vietnam Dong subject to the prevailing regulations of Vietnamese government
  • In case parent or tutor received reimbursement for the Insured under 18-year-old, the receiver shall provide the document that proves the relationship between him and the Insured such as: the copy of residence registration book or birth certificate; or other documents subject to the prevailing regulations of law

Frequently asked questions (FAQs)

  • The claim form signed by the Policyholder/the Insured/the Driver 
  • The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any) 
  • The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam 
  • The lawful driving license of the Driver 
  • Other documents, if any

Resources

form

Group Personal Accident claim form

Download
guide

Claim instruction - Individual

Download
guide

Claim instruction - Group

Download

Claim for Group CancerCash

Each claim is different, let us guide you through your claim

Step 1: Inform Chubb Assurance

  • To notify Chubb Assurance in writing within 90 days from the first day of treatment of the Insured occurrence for which the claim is made
  • Failure to notify the insured event with time limit as required will result in penalty on the percentage1 of total claim value
    • Notifying of the insured event from 91st day to 180th day: 10%
    • Notifying of the insured event from 181st day to 270th day: 20%
    • Notifying of the insured event from 271st to 365th day: 30%
       

1Percentage of total claim value

Step 2: File your claim

  • Fill in the Claim Form and mail all relevant documents2 to Chubb Assurance Claims Department at Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City
    • The original copy of medical records
    • Medical reports
    • Test result: radiographic, biopsy, cytology, tissue pathology results
    • Surgical, chemotherapy, radiotherapy certificates
    • The prescriptions
    • Supporting Invoices and receipts
    • Death certificate and Certified legal inheritance confirmation
       

2 Required documents

Step 3: Reimbursement

  • Upon receiving the completed set of documents, claims will be processed within maximum of 15 working days which is eligible as required in the claim procedure of the policy wording
  • Any claim made by the Insured for the incurred actual expenses shall be reimbursed in Vietnam Dong subject to the prevailing regulations of Vietnamese government
  • In case parent or tutor received reimbursement for the Insured under 18-year-old, the receiver shall provide the document that proves the relationship between him and the Insured such as: the copy of residence registration book or birth certificate; or other documents subject to the prevailing regulations of law

Frequently asked questions (FAQs)

  • The claim form signed by the Policyholder/the Insured/the Driver 
  • The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any) 
  • The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam 
  • The lawful driving license of the Driver 
  • Other documents, if any

Group CancerCash claim form

Claim for treatment inside Chubb Assurance's direct billing network

Each claim is different, let us guide you through your claim: Applicable to HealthCare, MediCare, FamilyCare

Step 1: Prior to any of your treatment

Present your Chubb Assurance card, ID card/passport and credit card to the Medical Service Provider prior to any treatment (you will be asked to pay a deposit1 if you do not have any credit card)

1 For FamilyCare and Medicare policyholders only

Step 2: Payment of excess/non-covered expenses

Pay for any excess or non-covered expenses on your own account

Frequently asked questions (FAQs)

  • The claim form signed by the Policyholder/the Insured/the Driver 
  • The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any)
  • The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam 
  • The lawful driving license of the Driver 
  • Other documents, if any

24/7 Customer service support

Resources

form

Claim form - Dental

Download
form

Claim form - Medical

Download

Claim for treatment outside Chubb Assurance's direct billing network

Each claim is different, let us guide you through your claim: Applicable to HealthCare, MediCare, FamilyCare
Submit Now

Step 1: Payment

Choose your preferred hospital or clinic for out-patient, dental or emergency in-patient treatment and pay for the expenses on your own account (for 24/7 emergency healthcare assistance by Europ Assistance please call +84 28 35 122324)

Step 2: Notify Chubb Assurance about the insured event

Notify our Customer Service Center at Hotline 1800 599 998 or send email to hotline.vn@chubb.com about the insured event within 90 days of the first treatment date of the insured event or, in case of maternity, the date of delivery, unless otherwise agreed by the Company.

Unless there is a legitimate reason, failure to notify our Customer Service Center about the insured event or to submit the claim request within 90 days as mentioned above will result in a penalty calculated as a certain percentage of the total claim value as follows:

  • After 91 days to 180 days: 10%
  • After 181 days to 270 days: 20%
  • After 271 days to 365 days: 30%

If you have informed our Customer Service Center about the insured event, you must submit the original medical records to Chubb Assurance within 1 year of the first treatment date.

Step 3: Submit documents

Submit a completed Claim Form together with all the required documents to Chubb Assurance. Read more information in the FAQs below to learn about the required documents for claim reimbursement.

  • Option 1: Submit documents online via E-Claim Portal
  • Option 2: Deliver documents to: Health Insurance Claims Department, Chubb Assurance Vietnam Limited, Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City

Step 4: Reimbursement

Chubb Assurance will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you.

Frequently asked questions (FAQs)

Out-patient claims

  • Fully completed Medical Claim Form
  • Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND)
  • Medical Report (which clearly states the 1st symptom date, medical history, diagnosis etc) 
  • Breakdown of charges (treatment details)
  • Referral letters from the attending physician requesting for tests, X-ray, MRI, CT-Scan
  • Prescription (including physician signature, hospital or clinic stamp, etc)
  • Vietnam Driving license (in case of traffic accident where you were the driver) 
  • Police report (in case of accident)
     

Dental claims

  • Fully completed Dental Claim Form
  • Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND) 
  • Dental report
  • Vietnam Driving license (in case of traffic accident where you were the driver)
  • Police report (in case of accident)
     

In-patient claims

  • Fully completed Medical Claim Form
  • Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND)
  • Details of hospital expenses (each medication and procedure should be detailed)
  • Medical Report (which clearly states the 1st symptom date, medical history, diagnosis etc) 
  • Hospital discharge certificate
  • Prescription (including physician signature, hospital or clinic stamp, etc)
  • Vietnam Driving license (in case of traffic accident where you were the driver)
  • Police report (in case of an accident) 

  • Option 1: Submit documents online via E-Claim Portal
  • Option 2: Deliver documents to: Health Insurance Claims Department, Chubb Assurance Vietnam Limited, Floor 18, Vincom Building, 45A Ly Tu Trong, Sai Gon Ward, Ho Chi Minh City 

  • The claim form signed by the Policyholder/the Insured/the Driver 
  • The automobile registration certificate: Documents relating to sale, purchase, assignment, donation, giving away, authorisation to use the Insured Vehicle (if any) 
  • The lawful road motorised vehicle technical safety and environment protection assessment certificate, save for automobiles in temporary circulation as approved in writing by competent authorities and automobiles in temporary circulation pending completion of the procedures for first time registration, verification in Vietnam 
  • The lawful driving license of the Driver 
  • Other documents, if any

24/7 Customer service support

Resources

form

Claim form - Dental

Download
form

Claim form - Medical

Download