skip to main content

Frequently Asked Questions (FAQs) for Overseas Travel Policyholders

Get answers to some of the most common questions pertaining to overseas travel policies.

Changes and Cancellation
Changes and Cancellation

Yes, you may amend the travel dates on your policy, prior to your departure date. Please contact Chubb Customer Service Hotline at +65 6398 8776 (9.00am to 5.00pm, Mondays to Fridays excluding Public Holidays) or email to for assistance. Do note that additional premiums may apply.

Yes, provided Chubb is informed prior to the expiry date of the original period of insurance. Do note that additional premiums may apply.

COVID-19 Coverage
COVID-19 Coverage

No, vaccination is not a prerequisite for COVID-19 Cover.

No, the COVID-19 coverage is only available through the purchase of our travel policies with COVID-19 Cover, and not available as a standalone plan.

Yes, you may file a claim under these benefits (provided these benefits are part of your policy coverage):

i) Journey Curtailment due to COVID-19 for the (a) loss of deposits that are unutilised and forfeited, and (b) additional travel expenses; and/or

ii) Overseas Quarantine Benefit due to COVID-19 for a daily payout for each 24-hour period of Compulsory Quarantine.

Yes, you may file a claim under Journey Curtailment due to COVID-19 (provided this benefit is part of your policy coverage) for the

i) loss of deposits that are unutilised and forfeited, and

ii) additional travel expenses.

No, the Covid-19 Cover ceases upon your return to Singapore.

Yes, you may file a claim if you or your travel companion is tested COVID-19 positive and confirmed by a doctor, up to 15 days prior to your departure date.

Policy Documents
Policy Documents

You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, please contact Chubb at to request for a resend of the Policy Confirmation Email.


You may submit a claim online online via MyAccount – an e-Services portal that provides instant access to manage your policies or claims.

After submitting your claim online, you will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.



Please refer to the applicable product policy wording for the full insuring clauses, definitions, schedule, extensions, terms, conditions, exclusions and limits of liability of the policy.

Published 11/2023.