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1. Policy Changes and Cancellations

a. There is a change of my travel plans due to COVID-19, can I get a full refund of my policy premium?

If your Single Trip policy is purchased between 16 December 2021 and 30 June 2022, policy cancellation and refund is allowed, subject to no claims made. To submit a policy cancellation request, please enter your policy details here and you will receive a notification once the policy is successfully cancelled.

If your policy premium was paid to Cebu Pacific Air, FCM Travel, Grab, Klook, Newshan Travel, Thin Margin, Traveloka or VIA.com, please contact them directly to assist with your cancellation requests.

b. I have entered the wrong travel dates during policy enrolment, can this be amended?

Yes, you may amend the travel dates on your policy, prior to your departure date. Please contact Chubb Customer Service Hotline at +65 6398 8776 (9.00am to 5.00pm, Mondays to Fridays excluding Public Holidays) or email to Travel.SG@chubb.com for assistance. Do note that additional premiums may apply.

c. If required, can I extend my travel policy’s coverage period, whilst I am overseas?

Yes, provided Chubb is informed prior to the expiry date of the original period of insurance. Do note that additional premiums may apply.

2. Cessation of Dream Cruises

a. I have purchased a Dream Cruises package but the cruise operator has ceased operation. Can I file a claim under my policy?

The intent of Loss of Advance Payment due to Insolvency or Bankruptcy of Travel Agency benefit is to cover the loss of advanced payment or deposit due to insolvency of the travel agency. Dream Cruises is a cruise operator and not a travel agency, thus there is no cover for the insolvency of Dream Cruises.

You may also visit the Dreams Cruise notice here for the instructions to submit a claim for the travel deposit.

For cancellation and refund of your untilised travel policy, please enter your policy details here and you will receive a notification once the policy is successfully cancelled.

3. COVID-19 Coverage

a. Do I need to be fully vaccinated to be eligible for the COVID-19 Cover?

No, vaccination is not a prerequisite for COVID-19 Cover.

b. Is there an option to only purchase COVID-19 Cover?

No, the COVID-19 coverage is only available through the purchase of our travel policies with COVID-19 Cover, and not available as a standalone plan.

c. Can I file a claim if I'm tested COVID-19 positive and receive a quarantine order while travelling overseas?

Yes, you may file a claim under these benefits (provided these benefits are part of your policy coverage):

i) Journey Curtailment due to COVID-19 for the (a) loss of deposits that are unutilised and forfeited, and (b) additional travel expenses; and/or

ii) Overseas Quarantine Benefit due to COVID-19 for a daily payout for each 24-hour period of Compulsory Quarantine.

d. Can I file a claim if my travel companion is tested COVID-19 positive and I, tested COVID-19 negative, receive a quarantine order while travelling overseas?

Yes, you may file a claim under Journey Curtailment due to COVID-19 (provided this benefit is part of your policy coverage) for the

i) loss of deposits that are unutilised and forfeited, and

ii) additional travel expenses.

e. Can I claim for COVID-19 medical expenses (incurred in Singapore) if I am tested COVID-19 positive upon my return?

No, the Covid-19 Cover ceases upon your return to Singapore.

f. Can I file a claim if I or my travel companion is tested COVID-19 positive before the trip commences?

Yes, you may file a claim if you or your travel companion is tested COVID-19 positive and confirmed by a doctor, up to 15 days prior to your departure date.

4. Policy Documents

a. When will I receive my policy documents?

You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, please contact Chubb at Travel.SG@Chubb.com to request for a resend of the Policy Confirmation Email.

5. Claims

a. How do I submit a claim?

You may submit a claim online via the Chubb Claims Centre here, within 30 days of the incident taking place which gives rise to the claim.

b. How long does it takes to process my claim and how do I check the claim status?

Your claim will be processed within 7-10 working days upon the receipt of complete documentation. For claim status, you may either check it at our claim online portal at www.chubbclaims.com.sg or email to Travelclaims.SG@Chubb.com

Please refer to the respective product policy wording for full terms, conditions and exclusions.