- Individuals & Families
- Businesses
- Partners & Agents
Your home is more than bricks and mortar. It’s full of memories and you're reflected in every detail. So if you experience a claim, you’ll most likely want your life back, and to rebuild without hassles, headaches, or delay.
Designed to cover you and your family in the event of accident-related injuries and disabilities.
We know that innovative products go hand in hand with superior service. At Chubb, we offer a range of value-added services and customised solutions for that added advantage to meet various needs.
Chubb leverages superior underwriting expertise and world renowned claims, account services, and financial strength to offer solutions for small and medium businesses.
Today's multinational organizations face complex and interconnected risks. We offer insurance solutions that are tailored to global needs as well as local requirements, helping them address their risk management challenges.
Chubb has a proven track record of maximising ancillary revenue for more than 120 business partners across the globe.
Frequently Asked Questions (FAQs) for Overseas Travel Policyholders
Changes and Cancellation
Yes, you may amend the travel dates on your policy, prior to your departure date. Please contact Chubb Customer Service Hotline at +65 6398 8776 (9.00am to 5.00pm, Mondays to Fridays excluding Public Holidays) or email to Travel.SG@chubb.com for assistance. Do note that additional premiums may apply.
Yes, provided Chubb is informed prior to the expiry date of the original period of insurance. Do note that additional premiums may apply.
COVID-19 Coverage
No, vaccination is not a prerequisite for COVID-19 Cover.
No, the COVID-19 coverage is only available through the purchase of our travel policies with COVID-19 Cover, and not available as a standalone plan.
Yes, you may file a claim under these benefits (provided these benefits are part of your policy coverage):
i) Journey Curtailment due to COVID-19 for the (a) loss of deposits that are unutilised and forfeited, and (b) additional travel expenses; and/or
ii) Overseas Quarantine Benefit due to COVID-19 for a daily payout for each 24-hour period of Compulsory Quarantine.
Yes, you may file a claim under Journey Curtailment due to COVID-19 (provided this benefit is part of your policy coverage) for the
i) loss of deposits that are unutilised and forfeited, and
ii) additional travel expenses.
No, the Covid-19 Cover ceases upon your return to Singapore.
Yes, you may file a claim if you or your travel companion is tested COVID-19 positive and confirmed by a doctor, up to 15 days prior to your departure date.
Policy Documents
You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, login to our e-Services portal - MyAccount and click on 'Your Policies' > select 'View Policy' > select the respective 'Download' link for your Certificate of Insurance and/or Policy Wording.
Claims
You may submit a claim online online via MyAccount – an e-Services portal that provides instant access to manage your policies or claims.
After submitting your claim online, you will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.
Please refer to the applicable product policy wording for the full insuring clauses, definitions, schedule, extensions, terms, conditions, exclusions and limits of liability of the policy.
Published 03/2025.