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When a claim affects your home, your possessions or your family, we understand that it isn’t just money that is at stake. We work closely with our high net worth customers to recommend the best risk prevention strategies to prevent losses from happening in the first place. Rest assured though, should a loss occur, we take a creative and flexible approach backed by superior attention to detail and a desire to bring about swift resolution of the matter. Through every stage of the claims process, you can expect us to demonstrate the strengths that have always been the cornerstone of Chubb's claims service: honesty, integrity and fairness.

a close up of a fire place sitting in a living room

Honesty, integrity and fairness.

What makes the Chubb Private Customers claims process different?

  •  Professional, customer focused specialists who provide a high level of technical expertise and flexible solutions
  • Learning and prevention tools including policy coverage analysis, post-loss debriefs, business continuity planning and supply chain management, resulting in better risk profiles and improved premium spends
  • A team of claims handlers who are empowered to streamline the claims process and required documentation—allowing a speedy settlement of valid claims with minimum inconvenience to our customers