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Customer Service


Note: For general enquiries, you may wish to start a WhatsApp Chat with our Customer Service Representatives. For non-urgent enquiries, kindly drop us an email instead.

Operating Hours: Mondays – Fridays (excluding Public Holidays), 9.00am – 5.00pm.

For General Enquiries

WhatsApp Chat

Start a chat +65 6299 0988



Call    +65 6299 0988


For DBS Policies



+65 6398 8797


For Leisure Travel Policies

You can refer to our FAQs for answers to some of the most common questions pertaining to leisure travel policies. 

As part of the No-Questions-Asked-Policy-Cancellation and Refund Campaign, to cancel your Chubb-underwritten individual Single-Trip policy, please submit your details here and our representatives will assist with the cancellation.

T&Cs apply:​


For Claims Related Matters

You can submit your Accident & Health or Travel insurance claim at our online Chubb Claim Centre.

Alternatively, you may wish to visit our Claims page for more details:

Office Location


Chubb Customer Service Counter Temporary Closure

The health and safety of our customers and employees is our top priority.
As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed until further notice. For enquiries and assistance, please contact our Chubb Customer Service Representatives via other channels listed above.

Have questions?

Let us help.
Reach out to our Customer Service team for assistance.