Setting a standard, delivering beyond

We understand that the handling of every claim is the most critical test of our service, our support and our reputation.

When it comes to making a claim, Chubb will do everything to minimise the disruption, uncertainty or even the anxiety for individuals and businesses

Featured stories

Latest stories

Personal possessions - Dishonesty unveiled by a caring approach

Chubb's thorough investigation exposed a jewellery theft of the customer's high value item 

Public liability - Stuck, but not for long…

The customer avoided a substantial environmental claim due to the diligence of the Chubb claims handler

Crime - Expensing fraudulent financial crime

Swift action from the Chubb claims handler helped to resolve a financial claim against a former employee

Further stories

D&O liability - Mitigating against a tough ruling

The Chubb claims handler helped to mediate a settlement for employee discrimination 

Property - Burnt down, but not out

Following a fire, business interruption was reduced to just 30 days due to the action of the Chubb claims handler

Professional indemnity - Valuing the relationship, not just the premium

Chubb supported the customer when they were threatened with  significant loss of revenue 

Personal possessions - Two heads better than one

Collaboration with the Special Investigations Unit achieved a positive outcome for the customer

Personal possessions - It all comes out in the wash

The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim

Personal possessions - Once bitten, twice shy

A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured

Public liability - A fall from grace

A guest alleged a hotel breached its duty of care after a balcony fall, CCTV footage suggested otherwise

Cyber - The strength of our global network

Through Chubb's global network, we supported the customer and ensured lawyers acted in their best interests

Public liability - Forging stronger relationships

A successful product liability claim for cracked steel led to a customer renewal of the policy

Personal possessions - Two heads better than one

Collaboration with the Special Investigations Unit achieved a positive outcome for the customer

Personal possessions - It all comes out in the wash

The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim

Personal possessions - Once bitten, twice shy

A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured

Property - Looking beyond the façade

Due to the quick appointment of experts, business disruption to a commercial building was minimised following a fire

Technical lines - A human approach by handling a claim

Chubb demonstrated a caring approach to a claim that was causing significant distress to a farming family 

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