Motor Customer Claims Guidance

As an expert in the insurance business, Chubb Samaggi Insurance is always ready to provide great experiences through our decent service standard and a variety of insurances. We keep our promises in paying an indemnity quickly and fairly to you by our experienced surveyors and assessors, ensuring convenience and fairest compensation for our clients. Thanks to our determination and commitment, Chubb Samaggi Insurance is awarded Best Surveyor by Thai General Insurance Association for three consecutive years.

MyChubb Application is continuously developed by the assessor team who understands clients’ needs, with the ultimate goal of facilitating an accident report and necessary information search when our clients need to claim, i.e., accident report and real-time surveyor location tracking, easy repair claim in single-vehicle accident, nearby garage search, ambulance collaboration for fastest patient transport to near hospitals, emergency unit collaboration like police officers, towing service as well as reporting the incidents to family members and information service to get clients through difficulties.

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You can contact our Call Center 24 hours on 02-640-4500 or 02-611-4455 and our staff will be with you as quick as possible. The claims can be categorized as follows: 

Live claim is a claim that the insured vehicle is in an accident and highly damaged or with injured/death in the incident; or the insured cannot agree with the third party; or considered an emergency case by the Company. Our surveyor will quickly arrive at the scene, the time spent on travelling depends on the location of the incident, i.e., within 30-45 minutes for Bangkok metropolitan and 45-60 minutes for other provinces.

Non-live claim (service claim) is a claim involving minor damages, i.e., in case of a fender bender of insured vehicle with more than 5 damage parts, but the insured may not need a surveyor to inspect immediately.

**If there are 5 or fewer damaged parts, the insured can report the claim via MyChubb Application immediately without any additional expenses as the Company’s ultimate goal is to quicken process and duration wasted in waiting for our surveyor.

Emergency number of the Call Center 

Hotline: 02-640-4500 (automated attendant) available 24 hours 

For quicker service, please include the following information:

1. Informer/driver’s name
2. Driver’s contact number
3. License number and car model
4. Location of incident
5. Nature of accident
6. License number of the third party

Suggestions after an accident:

1.  Regain your composure and do not move the vehicle from the scene.
2. Recored the third party’s license number, province of registration and other details such as make, color and model.
3. Take photos of the scene by using a camera or a smartphone.
4. If dangerous, at night or on the deserted path; stay in your vehicle.
5. Call insurance company or 191 to report.
6. If there is any injury, get help from nearby people or take injured to a nearby hospital as soon as possible.
   
   

Suggestions for traffic lawsuit:

1. In case of injury or death, do not try to escape. Report to an investigation officer.
2. Do not accept any responsibility or sign any letters or documents with an investigation officer or any other person without suggestions from our staff.
3. Report to our staff immediately in case of being in custody or detained by an investigation officer after the accident.
4. Purchase compulsory motor insurance together with other insurances of the same insurance company for your convenience and to lessen the legal risks.
   
   

When you are hit and run:

1. Quickly record the license number and details (make, model, color and other features) of the escaped verhicle to make a report.
2. Report to the Company immediately to survey the accident.
3. Record the name and address of the witness(es).
   
   

When your vehicle is seized by police:

Contact an investigation officer (daily duty officer) to examine belongings in the vehicle in order to make a record which may be used an evidence later and contact the Company immediatrly for further actions.

In case of a lost vehicle:

1. Call 191 for immediate tracking and make a report at the local police station.
2. Call 1192 Lost Car Hotline.
3. Call the Company to inspect the scene immediately.
4. Submit the copy of the police report, vehicle registration and vehicle seizure notice to the Company to receive the compensation within 15 days from the day the vehicle lost. The Company will indemnify insured compensation within 15 days.

When there is any injury in the vehicle accident (compulsory motor insurance):

1. Take the injured to nearest hospital, medical institution or clinic to receive treatment quickly. Record the license number, name of the insurance company, policy number shown in the compulsory motor insurance sign.
2. Report to the police.
3. Report the accident to the insurance company or in case the insurance company does not have any branch in the area, report the incident to Road Accident Victims Protection Company Limited
   by calling 0-2-100-9191 any branch and inform the officer of the date, time and accident location.
4. Contact the insurance company to receive the initial damage and compensation or you can authorize the medical institution to receive it on behalf of you. (Receive the initial damage within 180 days from the date of the accident).
5. In case of being unable to remember the license number of the car in question, the injured may submit the required documents (an original receipt of the medical fees and own identification card) to receive the damage from Road Victims Protection Fund, situated at the Provincial Insurance Office in any province.
6. In case of inconvenience of failure to contact an insurance company or a provincial insurance office, you can contact any branch of RVP Company, which will quickly take actions for you.

1. You can submit the indemnity negotiation supporting documents at the claim counter at headquaters or an branches nationwide on Monday - Friday from 8.30 am - 5.30 pm.
2. Our staff will verify the documents and information you the assessing result within 15 days.
3. Our staff will prepare the documens for you to sign for the claims settlement.
4. We will indemnify the insured within 15 days after the company have obtained the completed claims payment document.

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Document required for claiming

Indemnity receiving process will be quick if you prepare the following supporting documents:

• In case of vehicle damage.
• In case of authorizing others to receive the indemnity.
• In case of injury.
• In case of cremation expense/death.
  
  

Supporting documents for settling the car-relates damages

1. Claims form or contact card issued by the Company on the date of the accident (original).
2. Copy of the driver's driving license (certified true copy).
3. Copy of the insured's ID card or house registration (certified true copy).
4. Copy of the police report regarding the accident (certified true copy by the investigation officer, if any).
5. Copy of the book bank with the insured's name (certified true copy).
6. Copy of the vehicle registration (certified true copy).
7. Photos showing damages in 3 processes: before, during and after repair.
8. Repairing receipt (original).
9. Photos comparing the parts list replaced in the car.
10. Other documents the Company may further require.

Supporting document for settling the widescreen fee

1. Claim form issued by the Company on the date of the accident (original).
2. Copy of the driver's driving license (certified true copy).
3. Copy of the insured's ID card or house registration (certified true copy).
4. Copy of the book bank with the insured's name (certified true copy).
5. Copy of vehicle registration (certified true copy).
6. Photos showing damages of windows before repairing.
7. Repairing receipt (original).
8. Copy of the original film certification before replacing.
9. Other document the Company may further require.

** If windows are replaced by the non-contracted garage, the insured should clearly provide the name and address of the garage and the Company may further check the damage list according to the procedure.**

Supporting document for settling the tire fee

1. Claim form issued by the Company on the date of accident (original/if any).
2. Copy ofthe drivers's driving license (certified true copy).
3. Copy of the insured's ID card or house registration (certified true copy).
4. Copy of the book bank with the insured's name (certified true copy).
5. Copy of vehicle registration (certified true copy).
6. Photots showing damages of tires before repairing.
7. Repairing receipt (original).
8. Other documents the Company may further require.

** If tires are replaced by the non-contracted garage, the insured should clearly provide the name abd address of the garage and the Company may further check the damage list according to the procedure.**

Supporting documents for settling the towing fee

1. Copy of the claim form.
2. Receipt (original)
3. Copy of the insured's ID card or house registration (certified true copy).
4. Copy of the police report regarding the accident (certified true copy by the investigation officer, if any).
5. Copy of the book bank with the insured's name (certified true copy).
6. Other documents the Company may further require.

Supporting documents for the settling the out-of-pocket medical expense of the injured people

1. Medical Receipt (original).
2. Medical Report (original).
3. Copy of the injured person's ID card (certified true copy).
4. Copy of the police report regarding the accident (certified true copy by the investigation officer, if any).
5. Copy of the out-of-pocket payer's ID card or house registration (certified true copy).
6. Copy of the book bank with out-of-pocket payer's name (certified true copy).
7. Other documents the Company may further require.

Supporting documents for settling the cremation expense/death

1. Copy of the insured's ID card.
2. Copy of the insured's house registration with 'dead' stamped by the related organization.
3. Copy of the death certificate, copy of the medical certificate of Death or copy of the autopsy, certified tru copy from the officer.
4. Copy of the police report regarding the accident, certified true copy by the investigation officer.
5. Copy of the heir's ID card (certified true copy).
6. Copy of the heir's house registration (certified true copy).
7. Copy of the heir's book bank (certified true copy).
8. Other documents the Company may further require.

Additional documents in case of authorizing others to receive the indemnity

1. The power of attorney with 30-baht duty stamp.
2. Copy of the grantor's ID card (certified true copy).
3. Copy of the authorized representative's ID card (certified true copy).
4. Other documents the Company may further require.

Supporting documents for settling the loss of use fee

1. Copy of the vehicle acceptance form with clear duration of repairing (issued by the authorized dealer or the garage where the car is repaired).
2. Copy of repairing quotation issued by the authorized dealer or the garage where the vehicle is repaired.
3. Copy of the claim form.
4. Copy of vehicle registration (certified true copy).
5. Copy of the vehicle's owner ID card (certified true copy with explanation of claim).
6. Copy of the vehice owner's book bank (certified true copy).
7. Copy of the voluntary motor insurance/compulsory motor insurance of the repaired vehicle.

1. Initial damages according to the compulsory motor insurance policy: within 7 working days.

2. Medical expenses: within 7 working days.

3. Car-related damages for out-of-pocket payers: within 15 working days.

How to receive the motor indemnity

Direct contact the Company's office at any branch nationwide

or Contact us