Thank you for choosing Chubb Workplace Benefits as your provider for supplemental insurance.  We are committed to delivering exceptional service to our clients and their employees. 


To that goal, provided below is important information related to pay roll deductions, administration, and billing.  We have also included a section on “How to File A Claim” that details our simple process and   can be easily shared with employees.  Downloadable claim forms are included for convenience.


We are happy to provide this website for your convenience, but of course as always, we are here to answer any questions you may have or provide more information as needed.  Contact numbers are provided below as well.


Thanks again for allowing us to serve your supplemental insurance needs!

Administration- Managing Employee Terminations



If an employee terminates employment, we request that an email be sent to

Within the email please include

  • Date that coverage should terminate from the group
  • Employee Name and email address
  • Employee Policy number(s) 

Once received, an email will be sent to the employee notifying them of their option to continue coverage through direct bill. 

For employees who wish to cancel coverage, please send the notification of the cancellation to   No communication will be sent to employees wishing to cancel coverage regarding the direct bill option.  


Payment Remittance Information

Company Name and Address

Combined Insurance Company of America, a Chubb Company

8750 W. Bryn Mawr Avenue – Suite 700

Chicago, IL 60631


Tax ID : 36-2136262

We strive to make the billing process simple and easy.  We offer multiple billing methods and can work with your needs to find the best solution.  During your Implementation Call we will go over available billing options.

Premium is due by the 10th of each month.  For example, a bill is generated for coverage for 6/1/ through 6/30 on 6/20.  Premium is due on 7/10.


We can collect payment via ACH Auto Draft or a check can be mailed to us.  See below for mailing and ACH information.


Payment Options 

Payment remitted via ACH

ACH Information

Bank of America

Routing # 071000039

Account #: 5800333303

Payment remitted via Fedwire

Wire Only

Bank of America

ABA Routing # for Wire: 026009593

Account #: 5800333303

Payment check remitted to Chubb PO Box address


Address for Checks (for regular, ongoing payments)

Chubb Workplace Benefits

5277 Paysphere Circle

Chicago, IL 60674-0052 


Overnight address for Bank of America lockbox (for urgent items only)

Combined Insurance Company of America

540 W. Madison, 4th Floor (Lockbox#- 5277)

Chicago, IL 60661

Send Payment Remittance files to:

Click here for Our W9 


For Accident, Critical Illness or Disability Claims


We put together this video tutorial to help explain our simple claims process. 


When filing a Critical illness, Accident or Disability claim the employee will need to complete the claim form with signature and submit back to us in one of the following ways

NOTE: For first time claimants that want to file online, we ask that they call 833-542-2013 FIRST to register for online claims portal use.


  1. Telephone at 833-542-2013 Monday – Friday 7:30am - 6pm CST
  2. Online at
  3. Email at
  4. Mail to Chubb Workplace Benefits, Claim Department, PO Box 6803 Scranton, PA 18505-6803
  5. Fax 312-351-7120


If the claim is initiated over the phone, the claim form and supporting documentation can still be submitted via email, mail, fax, or the online portal.  Once the claim documentation is received the case manager will review and follow-up with the claimant to advise of the status and outcome. 

For Hospital Indemnity Claims

Claims can be submitted in the following ways:


Mail:    Administrative Concepts, Inc.

            994 Old Eagle School Road, Suite 1005

            Wayne, PA 19087




Fax:     610-293-9299


Member Portal:

  • Click on “Member Login” in upper right hand corner and create an account.
  • Once logged in, click on “Upload Claim Documents” and upload documents accordingly.

Group Certificate