Thank you for choosing Chubb Workplace Benefits as your Insurance provider. We are committed to delivering exceptional service to our clients and their employees.
To that goal, provided below is important information related to pay roll deductions, administration, and billing. We have also included a section on “How to File A Claim” that details our simple process and can be easily shared with employees. Downloadable claim forms are included for convenience.
We are happy to provide this website for your convenience, but of course as always, we are here to answer any questions you may have or provide more information as needed. Contact numbers are provided below as well.
Thanks again for allowing us to serve your supplemental insurance needs!
Administration- Managing Employee Terminations
If an employee terminates you can send the employee termination on your remit file or email premiumaccountingchubbdl@gotoservice.chubb.com.
Withinn the email please include:
- Date that coverage should terminate from the group;
- Employee Name and email address;
- Employee Policy number(s).
Once received, an email will be sent to the employee notifying them of their option to continue coverage through direct bill.
For employees who wish to cancel coverage, please have the employee reach out to customer service at: CSMail@gotoservice.chubb.com
Please submit your remittance file for back-up to: REMIT@gotoservice.chubb.com.
Billing
Payment Remittance Information
Heraeus
Combined Insurance Company of America, a Chubb Company
8750 W. Bryn Mawr Avenue – Suite 700
Chicago, IL 60631
Tax ID : 36-2136262
We strive to make the billing process simple and easy. We offer multiple billing methods and can work with your needs to find the best solution. During your Implementation Call we will go over available billing options.
Premium is due by the 10th of each month. For example, a bill is generated for coverage for 6/1/ through 6/30 on 6/20. Premium is due on 7/10.
We can collect payment via ACH Auto Draft or a check can be mailed to us. See below for mailing and ACH information.
Payment Options
Payment check remitted to Chubb PO Box address
Address for Checks (for regular, ongoing payments)
Chubb Workplace Benefits
5277 Paysphere Circle
Chicago, IL 60674-0052
Overnight address for Bank of America lockbox (for urgent items only)
Combined Insurance Company of America
540 W. Madison, 4th Floor (Lockbox#- 5277)
Chicago, IL 60661
Claims
For LifeTime Benefit Term
Filing Claims is Easy!
Employees can Call 855-241-9891 to file a claim.
- Telephone at 833-542-2013 Monday – Friday 7:30am - 6pm CST
- Online at www.chubb.com/workplacebenefitsclaims
- Email at CWBClaimsTeam@Chubb.com
- Mail to Chubb Workplace Benefits, Claim Department, PO Box 6803 Scranton, PA 18505-6803
- Fax 312-351-7120