How is the claims team set up to respond to the current situation?
Chubb’s claims team is working at full capacity with every employee working from home across all systems and market platforms.
If you have any specific issues or concerns, or wish to discuss service levels more generally then please do not hesitate to call John Latter, the UK&I Claims Director who is listed on the contact sheet
How to contact the claims team?
To contact us, you can use your usual contacts points. The team has full remote access to:
- Phones
- Webex
You can also refer to our contact sheet
- Internal systems
Is Chubb nominating Solicitors to accept service? How is Chubb planning to deal with PADs/Court proceedings if applicable?
Our vendor legal service is unaffected. There is reduced court activity and market protocols are being agreed with the ABI / APIL.
Claims MI - any impact on provision of usual MI?
There is no impact on our MI production
How is Chubb managing work, and do you anticipate any impact on service?
In some lines new claims volumes are below normal frequency and as a consequence we are directing resources to areas of higher volume. You may notice changes in your normal contacts as a result.
We expect any impact to our service will be minimal based upon our experience since we entered lockdown.
Claims investigations - how is Chubb managing these to comply with timescales?
While some investigations will prove more difficult as many businesses are closed and access to information may be limited, we are using technology to overcome this where possible.
We are also in constant dialogue with our partners (Loss Adjusters / Lawyers) who are all also embracing technology-led solutions to overcome the current adjustment issues.
Is Chubb adopting any new strategies to assist in the management of claims/Third Party Solicitors?
If any Third-Party Solicitor wishes to discuss settlement with us on any given case, then for us it is business as usual.
Extensions will be reviewed for each case on its merits and we will be as flexible as possible taking a pragmatic and fair approach based upon the individual circumstances of the claim.
On delaying tactics, we are monitoring solicitors’ behaviour firm by firm and responding accordingly.
Motor, Accident management, Repair network, TP Intervention/ Capture, Credit hire: How are these areas impacted and how is Chubb dealing with them?
Our accident management partners, Connexus are fully functional and we are managing all first party repairs through a single Chubb contact: Ian Greenwood - igreenwood@chubb.com
Our Glass replacement service partners remain operational and can offer on-site support with social distancing as required.
We are using desktop inspections wherever possible and making suitable arrangements within Government guidelines if a physical inspection is required.
Our approach to managing third party claims in conjunction with our partner is fully functional.