Make a Complaint

Chubb Insurance Malaysia Berhad (Registration Number: 197001000564 (9827-A)) (“Chubb Malaysia”) is committed to providing excellent service including easy access to customers of Chubb Malaysia to make a complaint.

Please provide your details in the form below to make a complaint.

We will respond to you within 14 calendar days.

For other queries, please call our Customer Care Toll Free Hotline at 1-800-88-3226 (Mondays to Fridays, 8:30am to 5:15pm, excluding public holidays).

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Full Name

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Email Address

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Phone Number

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Policy/ Claim/ Vehicle Plate Number

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NRIC/ Passport/ Company Registration Number

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Details of the Complaint

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Personal Data Protection Notice

By providing your personal information, you are deemed to have given consent and authorisation to Chubb to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Chubb, to our affiliated companies, third party service providers or government agencies for the purpose of performing data analytics, carrying out regional reporting, performing administrative task and contacting you by all modes of communication whether by telephone calls, SMS, emails or faxes in order to respond to your complaint and to receive marketing, advertising and promotional information, messages, materials and/or documents about Chubb’s products and/or services. You may choose to unsubscribe at any time if you no longer wish receive any marketing/ promotions from Chubb by writing to Inquiries.MY@chubb.com. Please refer to Chubb’s Personal Data Protection Notice for more information.

Please confirm you have read and agreed to the use of your personal data for the above purpose in accordance with Chubb’s Personal Data Protection Notice.

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