ACCIDENT AND CRITICAL ILLNESS
When filing an Accident and Critical Illness claim, please complete the claim form with signature and submit back to us in one of the following ways:
• Telephone at 833-542-2013 Monday – Friday 7:30am - 6pm CST
• Online at www.chubb.com/workplacebenefitsclaims
• Email at CWBClaimsTeam@Chubb.com
• Mail to Chubb Workplace Benefits, Claim Department, PO Box 6803 Scranton, PA 18505- 6803
• Fax 312-351-7120
For first time access, policy holders need to register by calling the portal hotline at 1-833-807-1740.
If the claim is initiated over the phone, the claim form and supporting documentation can still be submitted via email, mail, fax, or the online portal. Once the claim documentation is received the case manager will review and follow-up with the claimant to advise of the status and outcome.
LIFETIME BENEFIT TERM
When filing a Lifetime Benefit Term claim please complete the claim form with signature and submit back to us in one of the following ways:
• Over the phone with help from our dedicated team — call 855-241-9891
• Fax your claim form to 603-352-1179
• Email your claim form to claims@gotoservice.chubb.com (csmail@gotoservice.chubb.com for inquiries)