Here's what you can expect.

In three easy steps, we go the extra mile to make sure your home is protected for its full value.

Why we go the extra mile

You're already benefiting from our comprehensive protection, but your home assessment helps us make sure you have the right replacement cost if something happens to your home. It provides a clear understanding of what it would take to rebuild your home – and helps us make sure what you pay reflects what you need.

A home assessment gives you a detailed record of your home's unique features and finishes so we can repair, restore, and replace your home's details in the event of a claim, with a claims experience that's as seamless as possible.

We'll also share optional tips and suggestions to help you further protect your home and prevent claims from happening in the first place.

Note: We care deeply about the health and well-being of our clients and employees. We are closely monitoring the current situation with COVID-19 (the coronavirus) and are committed to taking appropriate steps to navigate this challenging time. As a result, your home assessment may be completed virtually, in-person, or as an exterior only.

Step 1

Scheduling Your Home Assessment

We'll get in touch by phone or email to schedule your home assessment with a Risk Consultant.

Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can go to the login page to start the simple registration process. You'll need your policy number, but if you don't have it handy, you can always return to this page to complete your registration.

graphic showing Chubb calling you on mobile device

Step 2

During Your Home Assessment

With your help and by using technology, we'll carefully note your home's distinctive features.

  • We want to make sure that, should something happen, we can repair, restore, and replace the details that matter most in your home.
  • Feel free to ask your Risk Consultant any questions you may have about protecting your home. We've put together a few helpful thought-starters of what most clients want to know, which you can view here.

Step 3

After Your Home Assessment

  • You’ll receive a summary of your home assessment through your online Client Portal account, complete with your home's unique details.
  • You'll receive an email when it's ready for you to view. Take a moment to review your home assessment summary. If you have any questions, please contact your agent or broker.

Sample Home Assessment
Sample Home Assessment
We provide you with a detailed record of your home’s unique features so we can repair, restore, and replace your home’s details in the event of a claim and make your claims experience as seamless as possible.
Learn More

Get the most from your Chubb services.

Our Client Portal is a convenient and personalized solution for managing your Chubb experience. It also includes easy access to your completed home assessment.

It's easy to register

You can view your policy, pay your bill, or set up account notifications at any time. You'll need your policy or billing statement handy to complete the simple registration process. If you haven't received your policy yet, you can always return to this page to complete your registration.


E-Options and Services:

We’re always looking for ways to make your experience easier. Consider taking advantage of these services and resources:

  • Paperless Policy

    Save Trees. Save Space. Save Time.
    We are now able to deliver your Chubb insurance policy(s)* directly to your email inbox. 

  • AutoPay

    Easy, convenient, and secure
    With nothing to mail, no checks to write, no stamps to buy, and waived installment fees (applies in most states), Chubb's AutoPay Service saves you time and money.

  • Email & Text Notifications

    Life gets busy. We've got you covered.
    From the notification center, you can enroll to receive text and email alerts for a variety of reasons, including billing, policy, claims, and weather events.

  • Chubb Mobile App

    Hassle free. Anytime, anywhere.
    You can enjoy the convenience of making payments, accessing your auto insurance ID cards, and more right from your fingertips using our mobile app. Download the app now from the Google Play store or the Apple App store. Please note: You must be registered for the Client Portal to use this application.

*Paperless Policy is currently available only for Masterpiece policies (policy numbers containing 7, 8, or 10 digits) with these exceptions: yacht policies; automobile policies in Hawaii, Kentucky, New Jersey and Virginia; policies in North Carolina except for Masterpiece Excess Liability; Texas Homeowners, and PAF policies expatriate.