Here's what you can expect.

With three easy steps, we go the extra mile to make sure your home is protected for its full value.

Why we go the extra mile

You're already benefiting from our comprehensive protection, but your home assessment helps us make sure you have the right replacement cost for your home. That means having a clear understanding of exactly what it would take to rebuild your home should anything happen – and that what you pay reflects what you need.

It also provides you with a detailed record of your home's unique features and finishes so we can repair, restore, and replace your home's details in the event of a claim and make your claims experience as seamless as possible.

Step 1

Scheduling Your Home Assessment

We'll get in touch by phone or to let you know if a Risk Consultant will be visiting your property. There’s no need for you to be present during their visit, but we will let you know ahead of time so there are no surprises.

Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can click here to start the simple registration process. You'll just need your policy number, yet you can always return to this page to complete your registration.

graphic showing Chubb calling you on mobile device

Step 2

During Your Home Assessment

We'll walk the perimeter of your property and carefully note the exterior features of your home.

All to make sure that, should something happen, we can repair, restore, and replace the details that matter most.

Your Home Assessment made simple

The reason we do a comprehensive home assessment is simple: to help us deliver a claims experience that puts you and your family first.

Duration: 3:02

Step 3

After Your Home Assessment

You’ll receive a summary of your home assessment through your online Client Portal account, complete with the unique details that make your home yours.

When it’s ready, you’ll receive an email from us. Take a moment to review your home assessment summary. If you have any questions, please contact your agent or broker.

Sample Home Assessment
Sample Home Assessment
We provide you with a detailed record of your home’s unique features so we can repair, restore, and replace your home’s details in the event of a claim and make your claims experience as seamless as possible.
Learn More

Get the most from your Chubb services.

Our Client Portal is a convenient and personalized solution for managing your Chubb experience. You'll also find easy access to your completed home assessment.

It's easy to register

You can view your policy, pay your bill, or set up account notifications at any time. You'll need your policy or billing statement handy to complete the simple registration process. If you haven't received your policy yet, you can always return to this page to complete your registration.


E-Options and Services:

We’re always looking for ways to make your experience easier. Take advantage of our services and resources:

  • Paperless Policy

    Save Trees. Save Space. Save Time.
    We are now able to deliver your Chubb insurance policy(s)* directly into your email inbox. 

  • AutoPay

    Easy, convenient, and secure
    With nothing to mail, no checks to write, no stamps to buy and waived installment fees (applies in most states), Chubb's AutoPay Service saves you time and money.

  • Email & Text Notifications

    Life gets busy. We got you covered.
    From the notification center, you can enroll to receive text and email alerts for a variety of different alerts, including billing, policy, claim, and weather events.

  • Chubb Mobile App

    Hassle free. Anytime, anywhere.
    You can enjoy the convenience of making payments, accessing your auto insurance ID cards and more right from your fingertips using our mobile app. Download the app now from the Google Play store or the Apple App store. Please Note: You must be registered for the Client Portal to use this application.

*Paperless Policy is currently available only for Masterpiece policies (policy numbers containing 7, 8, or 10 digits) with the exception of yacht policies; automobile policies in Hawaii, Kentucky, New Jersey and Virginia; policies in North Carolina except for Masterpiece Excess Liability; Texas Homeowners and PAF policies expatriate.