Welcome Fireman’s Fund Clients

Claims Reporting and Services for Your Fireman’s Fund Policy

To report a claim on your Fireman’s Fund insurance policy, you have several options:

Call your insurance agent or broker. He or she can often provide valuable advice before reporting a loss and can submit the claim on your behalf.

Report a claim directly to us.

  • Phone: 1-888-347-3428
  • Fax: 1-800-511-3720
  • Email: PIFNOL@ffic.com
  • Online:
    • Auto Claims (For claims only involving damage to windshields and windows, call 888-347-3428.)
    • Property Claims – i.e., home damage and personal property claims; for domestic staff workers compensation claims, call 1-888-347-3428
    • Watercraft Claims
    • General Liability – i.e., claims other than auto-related filed against you by another party, such as slips and falls at your home and personal injury; use auto for auto accidents.

Check the Status of an Existing Claim

Call 1-800-870-8857 from 7 a.m.–7 p.m. CT to check the status of a claim or to reach our claims Immediate Solutions Center.

Look up a Fireman’s Fund Direct Repair Program auto body shop

California Workers Compensation

Fraud Hotline

Call 1-800-317-8781 if you suspect fraudulent activity on a claim.