After arriving home from a business trip, Mike was dismayed to discover that his home’s roof had been damaged by hail while he was away. And as he thought about his claim, Mike grew increasingly apprehensive. As a contractor, he was well aware of the usual experience: drawn out claims debates with insurance companies that lasted for months and months, even years. But despite his initial concerns, Chubb impressed Mike at every turn.
When his Chubb adjuster came to evaluate the repairs, he surveyed not only the damage to the home’s roof, but walked the rest of Mike’s property too. Chubb recommended replacing the entire roof not just on Mike’s home, but on his property’s office building as well - even though there were areas that hadn’t suffered any damage. Chubb went even further, recommending repairs to the rotted wood beams supporting his roof - all to make sure the repaired roof not only looked as it did before, but was restored beneath the surface, too.
It’s absolutely true that Chubb looks for ways to say yes and do more.
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