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Lynn S.

After Lynn's home was lost to a fire, Chubb turned a horrible event into a wonderful claims experience to make her whole again.

It was handled flawlessly. Everything I thought of, Chubb already had.

While Lynn hosted a party at her new home, a fire in her outdoor fireplace spread to her roof. Lynn rushed to get her family and guests out safely, including her two grandchildren, who were upstairs watching TV, and her dog.

That same night, a Chubb adjuster was there to walk Lynn through next steps and her restoration plan, even hand-delivering a check to her the next morning so she could buy new clothes and belongings. But that was just the beginning of the service Lynn experienced.

Chubb continued to exceed Lynn’s expectations.

With her car trapped in her garage, Lynn rented a new one the next day. When Chubb learned she hadn’t rented a car like the one she owned, they quickly delivered a new car that was comparable to her own. Though she hadn’t asked for a different car rental, Chubb was committed to keeping Lynn whole throughout the experience - down to the car she drove.

When Lynn felt more comfortable staying in a rental home than at a hotel, Chubb covered the cost. And while Lynn spent time documenting her lost valuables, her Chubb agent Samantha had Lynn's personalized home assessment handy to make sure nothing was forgotten in the process. Lynn’s home assessment, with its careful records of the details of her home and her treasured possessions were critical to understanding - and replacing - what she had lost.

Lynn felt that Chubb was always one step ahead, and because of the effort and care they provided, she felt like Chubb treated her as if she were their only client.

  • Related Product


  • Location

    Dallas, TX

  • Claim incident

    November, 2014

  • Client since


  • Annual cost of property loss due to fires

    $10 billion per year in the US

  • Insurance agent

    Swingle Collins
    13760 Noel Road
    Suite 600
    Dallas, TX 75240-1381

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