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Thank you for choosing Chubb Workplace Benefits as your provider for supplemental insurance.  We are committed to delivering exceptional service to our clients and their employees. 

 

To that goal, provided below is important information related to pay roll deductions, administration, and billing.  We have also included a section on “How to File A Claim” that details our simple process and   can be easily shared with employees.  Downloadable claim forms are included for convenience.

 

We are happy to provide this website for your convenience, but of course as always, we are here to answer any questions you may have or provide more information as needed.  Contact numbers are provided below as well.

 

Thanks again for allowing us to serve your supplemental insurance needs!

Administration- Managing Employee Terminations

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If you have an Employee terminate from your company, you can send an email to Terminations@CHUBB.com  or include on remit file

  • A letter will be sent to the Employee offering them the option to continue coverage on direct bill

Please submit your remittance file for back-up to: EPAY@CHUBB.com

  • In the subject of the email indicate your Group Number and Name: Group Number:  BKRC25708  Prosperity Bank

Once received, an email will be sent to the employee notifying them of their option to continue coverage through direct bill. 

For employees who wish to cancel coverage, please send the notification of the cancellation to Terminations@Chubb.com   No communication will be sent to employees wishing to cancel coverage regarding the direct bill option.  

Billing



Payment Remittance Information

Prosperity Bank

Combined Insurance Company of America, a Chubb Company

8750 W. Bryn Mawr Avenue – Suite 700

Chicago, IL 60631

 

Tax ID : 36-2136262

We strive to make the billing process simple and easy.  We offer multiple billing methods and can work with your needs to find the best solution.  During your Implementation Call we will go over available billing options.

Premium is due by the 10th of each month.  For example, a bill is generated for coverage for 6/1/ through 6/30 on 6/20.  Premium is due on 7/10.

 

We can collect payment via ACH Auto Draft or a check can be mailed to us.  See below for mailing and ACH information.

 

Payment Options 

Payment remitted via ACH

ACH Information

Bank of America

Routing # 071000039

Account #: 5800333303

Payment remitted via Fedwire

Wire Only

Bank of America

ABA Routing # for Wire: 026009593

Account #: 5800333303

Payment check remitted to Chubb PO Box address

 

Address for Checks (for regular, ongoing payments)

Chubb Workplace Benefits

5277 Paysphere Circle

Chicago, IL 60674-0052 

 

Overnight address for Bank of America lockbox (for urgent items only)

Combined Insurance Company of America

540 W. Madison, 4th Floor (Lockbox#- 5277)

Chicago, IL 60661

Send Payment Remittance files to:  Epay@Chubb.com

Click here for Our W9 Form

Claims

For Accident, Critical Illness, Disability, or Hospital Indemnity

 

We put together this video tutorial to help explain our simple claims process. 

 

When filing a Critical illness, Accident or Disability claim the employee will need to complete the claim form with signature and submit back to us in one of the following ways

NOTE:

For first time claimants that want to file online, we ask that they call 833-542-2013 FIRST to register for online claims portal use.

For all Hospital Cash Plan claims, please call us at  at 833-542-2013 Monday – Friday 7:30am - 6pm CST and our representatives will assist you over the phone

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  1. Telephone at 833-542-2013 Monday – Friday 7:30am - 6pm CST
  2. Online at www.chubb.com/workplacebenefitsclaims
  3. Email at CWBClaimsTeam@Chubb.com
  4. Mail to Chubb Workplace Benefits, Claim Department, PO Box 6803 Scranton, PA 18505-6803
  5. Fax 312-351-7120

 

If the claim is initiated over the phone, the claim form and supporting documentation can still be submitted via email, mail, fax, or the online portal.  Once the claim documentation is received the case manager will review and follow-up with the claimant to advise of the status and outcome. 

Forms

For all Hospital Cash Plan claims, please call us at at 833-542-2013 Monday – Friday 7:30am - 6pm CST and our representatives will assist you over the phone

CHUBB CONTACT INFORMATION FOR POLICY HOLDERS:
 
Help with Your Chubb Policies
 
Questions on:
 
Who to Call
 
Contact Information
 
Policies Coverage and Benefits
 
Chubb Customer Service
 
866-445-8874
chubb.workplace.benefits@Chubb.com
 
Claims
 
 
 
Web
Visit our online claims portal at: www.chubb.com/WorkplaceBenefitsClaims
(First time users, please call our customer service specialists at the appropriate toll free number below to gain access to the portal.)
Phone
Our helpful customer service specialists can help you file your claim and answer any claims related questions you may have.
New York Residents: 1.833.896.2968
Residents of all other U.S. states: 1.833.542.2013
Email
Download appropriate forms and email completed forms with signature to:
Email CWBclaimsteam@chubb.com
In some cases, we can process the claim with the initial information provided by the employee. 
New users must register and activate your login for the portal: Your email address serves as your user name for logging into the Portal If we don’t have your email address on record, please call ESIS at 833-807-1740 or email us at PortalHelpdesk@ESIS.com. Once you give us your email, we can set you up in our portal
 
Once we have you set up in the portal, log in at www.chubb.com/WorkplaceBenefitsClaims
Enter your email address into the email field and click the Activate button. You will see a message asking you to check your email.
 
Helpful Video
https://vimeo.com/528501605/68d55d34cf