"At Chubb, we treasure our claims handling reputation and are absolutely committed to our clients and their claim experience. Our claims team is comprised of knowledgeable, empathetic and technical professionals with the expertise to match our clients’ needs."
Kevin Rampe Head of Chubb North America Claims
Meet our professionals
We have over 2,400 claims specialists throughout North America dedicated to getting your business back up and running. Meet a few of our claims specialists.
We're here to help.
Senior Claim Business Consultant,
Advanced skills for workers comp
Regional Claims Executive,
Frequent speaker and panelist on the issues of corporate diversity
Claim Business Consultant,
35 years of claim experience
Claim business consultants
Qualifying businesses may be assigned a claim business consultant to serve as a dedicated point of contact.
Onboard new clients
Build custom service plans
Coordinate claims handling for complex accounts
Regular engagement throughout the policy period
Ensure prompt and fair claim resolution
See what clients, risk managers, agents, and brokers are saying about Chubb claims.
Chubb Claims ranks
#1 ranking by Brokers and
#2 by Risk Managers
Management/ Professional Liability
#1 ranking by Brokers and
#1 by Risk Managers
Primary Casualty (Auto, GL, WC)
#2 ranking by Brokers and
#1 by Risk Managers
#1 ranking by Brokers and
#3 by Risk Managers
Hear what clients like you have to say about their Chubb claim experience.
The Vermeer story
A manufacturing company in the heartland, making a progressive impact around the world, overcomes the most severe tornado to hit Iowa in three years with Chubb’s help.
See how Chubb quickly responded when the pandemic forced this Broadway show to halt their show runs.
Real clients. Real stories.
A manufacturer’s employee suffers injury
An employee working in our manufacturing facility became entangled in a piece of equipment he was operating and suffered extensive injuries that required multiple surgeries. He brought suit against us and the distributor who had serviced the equipment and allegedly failed to warn about missing safety devices. Chubb responded and quickly paid our portion of the claim.
Counterfeit accessories lead to defective products
We unknowingly distributed counterfeit cell phone accessories that were manufactured by a foreign vendor. After the products were distributed, several of the accessories overheated causing fires in our customers’ warehouses. Chubb’s general liability policy responded to the claims for bodily injury and property damage resulting from the defective products.
Electrical disturbance threatens research operation
Our large university’s key biomedical research building suffered an electrical disturbance to a main incoming electrical line causing property damage to building control systems and endangering our multimillion-dollar research operation. Chubb’s equipment breakdown claims team helped coordinate the rental of emergency generators and replacement of damaged electrical panels and controls.
Product failure leads to explosion
A vacuum vessel we manufactured exploded at a customer’s plant in Europe causing one fatality and injury to others. Our General Liability policy included Chubb’s Global Extension and responded to the bodily injury and property damage lawsuits filed in Europe. Chubb’s multinational claims unit understood the local litigation climate and was instrumental in settling the claim for less than the original demand.
Fire causes roof to collapse
When the first floor of our South Korea–based processing plant caught fire, the flames spread quickly, causing the roof to collapse. The building was a total loss. We exhausted our local policy’s property damage limits and didn’t have business interruption on that policy. But thankfully, we had Chubb’s multinational program in place. The multinational program allowed us to replace the damaged property, provided income replacement during the period required to do so, and allowed us to get our business back up to speed.
Threats on social media result in delay
A young actress was scheduled to shoot as the main character for our production, but on the morning of the first day of principal photography, she received threats on social media from a stalker claiming he would come to the set. This frightened her, and production was delayed for one day. We hired extra security for the set and worked with the police to ensure safety for the whole cast and crew. Chubb paid for the delay in production and added expenses to secure the set.
Cyber-criminal demands ransom in Bitcoin
Our network was struck with a virulent strain of ransomware that encrypted data, crippled systems, and demanded ransom in Bitcoin. After consulting with Chubb’s cyber claims representative, an incident response coach, and forensic expert from Chubb’s cyber panel, we decided to pay the ransom. We received a decryption key that permitted access to the once-encrypted data. A forensic accountant from the Chubb panel assisted in the calculation of our business interruption loss. After comparing sales from the time of the attack to records of previous sales, Chubb reimbursed us for damages emanating from the attack.
Dig in to learn more about additional, industry-leading claims capabilities that set our claims services apart.
Throughout the life of your claim, we offer several value-added loss mitigation resources.
Dedicated CAT Team
We prepare for catastrophic events year-round to help ensure no matter the size or scope of the event, we have Chubb claims handlers ready to respond.
Chubb Trusted Service Network
Over 3,000 vendors vetted by us (e.g., art restoration, fire prevention, contractors, auto repair); option to use your own mitigation and restoration service provider.
Digital Capability - Fast, no touch claim services
Electronic Fund Transfer for expedited payments, low touch processing for simple claims settled the same day in most cases, and a Mobile Estimate Feature for quick repair estimates.
Recovery and Subrogation Unit
Identify and pursue recovery dollars from third parties responsible for damages; leads to reimbursement for deductible and repair of loss history, which result in lower premiums for you.
Special Investigations Unit
Discipline-specific specialists engaged to investigate potentially fraudulent claims, at no extra cost to you, that lead to premium savings for our clients (over 6,000 potentially fraudulent claims reviewed annually).
Chubb House Counsel
Nearly 100 specialized attorneys staffed in law offices throughout the U.S. provide world-class legal representation while costing 40% lower than the average outside defense counsel.
Virtual Service to Keep Clients Safe and Expedite Claim Processing
Highest quality legal services providing resolution methods, such as arbitration and mediation, to achieve a desired outcome.
4D Predictive Modeling
Advanced predictive analytics technology and resources to turn disparate claim data into actionable information leading to improved risk engineering services, faster claims resolutions, decreased claim costs, and fewer cases that require laborious litigation.
Real-time access to claim notes for select lines of business to keep you updated on status as we move through the claims process.
Web-based, real-time risk management tool for loss data analysis; location code capability, scheduled reports via email.
National Claims Centers
Three service centers that serve the entire country from taking first notice of loss to adjusting claims across all product lines.
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