Business travelers believe that the pandemic will permanently change business travel in the future.
As businesses and families prepare for a return to a version of normality, what are their perceptions about the impact of the pandemic on travel? What was lost during this period of severely limited travel? How did it impact the effectiveness of business travelers and their employers? In a remote working environment, with few or no opportunities to travel, what worked and what didn’t?
According to a recent Chubb survey1, business travelers around the world believe the COVID-19 pandemic and related travel restrictions have negatively impacted their effectiveness on the job as well as the ability of their employers to develop business, serve clients and maintain business relationships. At the same time, business travelers report that they have personally missed traveling for work and leisure, and are eager to get back on the road.
This is the first survey of its kind to gauge the views of business travelers across the world — in the United States, Europe, Asia Pacific and Latin America.
As businesses make decisions about future travel budgets, return to office, and new post-pandemic criteria for traveling to meet with clients, develop business or attend conferences, the survey findings address key attitudes about a return to business travel and how the lockdown has impacted business.
“One of the most striking findings of our survey is how much business travelers in all regions agree: The pandemic, and the travel limitations that came with it, have cost business travelers and their employers the ability to effectively serve clients and maintain relationships with clients and business partners. This was the view of nearly 75% of respondents around the world. It didn't matter where they live, how much they earn or how frequently they travel.”
Chris Martin, Division President,
North America Accident and Health
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