By combining carefully personalised solutions with data-driven analysis, we help our partners such as airlines, online travel agents, banks and retailers to meet the needs and expectations of their customers.
Our leisure travel proposition is built around three core elements: a tailored product suite to cater for the different types of leisure traveller, 24/7 claims assistance and a sophisticated programme management approach designed to optimise the customer journey and ancillary revenue opportunity.
As the provider of choice for airlines and online travel agents around the world, we deliver tangible financial results for our partners and peace of mind for their customers.
A seamless customer journey drives results
We work closely with our partners to ensure the insurance programme delivers a slick, digital customer experience to meet their customer needs and their own objectives.
By carefully analysing the key stages of the customer journey, we are able to accurately refine the experience and offer, meaning great products and prices for customers combined with a strong return for our partners.
We understand our partners and their customers, building personas for their demographic and products that are applicable for segments such as:
Coverage highlights include: