Renewal transparency

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Renewal transparency

Following the publication last year of the FCA’s guidance on renewal transparency, we will be updating our high net worth policy documentation. With effect from 1 April 2017, our renewal schedules will include the following information:

  • The previous year’s annualised premium so that customers can easily compare the renewal terms against the previous year
  • A statement reminding customers to review the quality and scope of cover to make sure it remains appropriate for their needs and that, if they so wish, they should compare the products and terms offered by alternative providers
  • Renewal schedules for the forth and subsequent renewal periods will include the following statement: “You have been with us for a number of years. You may be able to get the insurance cover you want at a better price if you shop around.”

We have begun the process of updating our systems to reflect the changes outlined above in line with the deadlines set out by the FCA.

Should you have any questions about how Chubb is implementing the changes or the impact on your own operations, please contact Marcia White or call 020 7895 3214.

The three pillars of service excellence

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The insurance industry is only as good as the service it provides, but excellent service means different things to different people. Read our latest HNW research.

The three pillars of service excellence
Helping you help your clients


It’s often about much more than simply insurance cover. Managing the needs and expectations of high net worth clients can be a demanding job. We understand just how diverse and unique the role of a high net worth broker can be.

 

Helping you help your clients
Safe and secure


A safe is often seen as the last line of defence for individuals with high value items or large sums of cash at home. But what happens if the safe itself becomes the target for would be thieves?

 

 

Safe and secure
New faces and changing places


As part of our commitment to delivering first-class service to our valued broker partners, we recently announced the leadership team that will lead our high net worth insurance business

 

New faces and changing places
About Chubb

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.