Chubb’s UK and Ireland regional managers share their thoughts on what’s been happening at Chubb and discuss how the year ahead looks for their regions.
“In the North integration has allowed us upgrade and enhance our presence locally in our three offices – Leeds, Manchester and Newcastle," says Ian Fox, regional manager for the North. "We can now offer a broader range of product solutions to our broker base from environment risk or cyber online through to bespoke solutions for corporate or multinational companies. These solutions are backed up with a greater depth of technical and commercial talent to draw upon which is really helping us to grow with our supporting brokers too. What’s exciting is that there is a lot more to follow during the rest of the year.”
“In Scotland, we’ve increased our weight and cemented our position as one of the leading insurers with a local footprint” explains Andy Macfarlane, regional manager, Scotland. “This has enabled us to increase our focus on key lines such as technology and high net worth, just two examples of areas where we plan to strengthen our partnerships with brokers in 2017.”
“We moved quickly to look at our product range, not just to cut out duplication but, even more importantly, to ensure we take the best elements from each teams existing offerings. We are continuing this work in 2017 – we want to offer brokers and their clients the best possible product portfolio,” says Jim Duncan, regional manager, Ireland.
“Our product capability, in areas such as info tech and life sciences, commercial package, personal accident and travel, environmental risk and construction is now stronger than ever. We can bring a distinctive combination of specialist industry knowledge, together with local on-the-ground presence, to many more clients,” he says.
Jim also emphasises the importance of strong broker partnerships. There was some difference in emphasis between the two former competitors, he says, with ACE concentrating on big corporate businesses and Chubb on the middle market. By combining their broker networks, he adds, “we are now in a strong position to support businesses of all sizes and we have more opportunity to innovate together”.
Andy Francis, regional manager for The Midlands and South, also highlights the company’s increasing presence in the middle market segment, in particular. “Larger corporate brokers will remain key partners for us, no question. But we also see greater opportunities to build stronger relationships with independent brokers”.
Andy continues: “We now have a bigger, stronger team. This is good for our people: it means we can offer better career development opportunities for employees, which creates loyalty. That will also bring benefits for our market partners: with a bigger pool of talent, we can ensure we have the best people focusing more closely on the specific sectors that best suit their skills. Over time, this will deliver even more experienced experts for brokers and their clients.”
“Our target is always to implement our plans while minimising any disruption for our customers. I hope we have largely achieved that aim,” says Andy Macfarlane. “But occasionally something will take a little longer than we expected to get right. We recognise that. So we are grateful for brokers’ patience - and their support, which has been phenomenal.”
“Looking ahead, if 2016 was about getting the nuts and bolts completed, 2017 is about making more of the opportunities the merger has created, and that’s exciting,” says Andy Francis.
Like all of the regional managers, he is clearly energised by the year head. “Chubb is now a really powerful force within the global insurance industry and has the financial strength to give clients certainty”, he says.
As his Scottish colleague Andy Macfarlane concludes, “We have the firepower to write business and invest even where some others are retrenching. And with one of the most comprehensive product offerings in the market along with our commitment to broker partnership, I really believe we can add value and make a difference.”
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Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.