Claims Differences

Private Customers Claims Difference

When a claim affects your home, your possessions or your family, we understand that it isn’t just money that is at stake. We work closely with our high net worth customers to recommend the best risk prevention strategies to prevent losses from happening in the first place. Rest assured though, should a loss occur, we take a creative and flexible approach backed by superior attention to detail and a desire to bring about swift resolution of the matter. Through every stage of the claims process, you can expect us to demonstrate the strengths that have always been the cornerstone of Chubb's claims service: honesty, integrity and fairness.

Through our award-winning claims service, we manage around 6,500 claims across the UK each year.

Honesty, integrity and fairness.

What makes the Chubb Private Customers claims process different?

    • Dedicated high net worth claims advisors and handlers who go the extra mile, from finding appropriate alternative accommodations for policyholders and their families to working with emergency services to resolve issues over property access
    • External claims experts, including loss adjusters and damage limitation specialists, who are carefully chosen based on synergies with our own service standards and claims philosophy
    • Executive claims adjusters based out of London are available to handle larger, more complicated losses and can appoint any additional third-party experts as needed
    • A team of claims handlers who are empowered to streamline the claims process and required documentation—allowing a speedy settlement of valid claims with minimum inconvenience to our customers

  • Exceptional claims service
    • A detailed first response within 24 hours to 91% of all claims reported
    • Settlement payments within 48 hours for 93% of claims
    • Winner of the Insurance Times 'Best Claims Service' award, six times
    • Ranked #1 for claims in the Insurance Times Broker Service Survey 2016/2017

Who to contact:
Steve Walters
UK&I Property Claims Manager
T: +44 (0) 207 956 5517
E: swalters@chubb.com