Chubb Global Markets claims division serves our Lloyd’s business and the London insurance company market, routinely managing around 40,000 outstanding claims internally at any one time.

The highest value, most complex claims, such as energy, financial lines and big property losses, are handled in house by CGM’s highly trained class specialists. Frequency claims, on the other hand, are managed by Chubb’s selected third party partners.

CGM always takes a collaborative approach to claims management working with colleagues in underwriting and risk management. It means that claims information is fed back into risk management and underwriting to help us tailor our coverage and constantly improve our service to brokers and underlying clients.

Chubb understands that a superior claims service is paramount to brokers and clients. It’s why we invest in talented individuals, to help them realise their potential.

CGM claims personnel are highly trained individuals that bring targeted technical expertise to cases. It’s essential to have skilled professionals working in sensitive, complex areas like employers' liability or directors & officers, for example.

CGM places strong emphasis on the potential for subrogation and recovery in classes like marine, aviation and property to support policyholders where other parties bear responsibility. Effective recovery helps our clients and contributes to CGM offering them competitive premium rates.

Claims management is a proactive function for CGM. We use it to help clients and brokers with their loss prevention and contingency planning, an increasingly important element in property catastrophe risk management, and other areas like cyber risk.

CGM’s claims professionals never stand still. We’re always looking for ways to shorten the life-cycle of a claim. By leveraging new technology to improve decision making, we can make timely settlement on an interim basis and in full, where appropriate.

Automating elements of the claims cycle frees CGM’s specialist claims professionals to focus on providing support services and responding to policyholders’ individual needs when they need them most.

Contacts

Aviation
 
Simon Clark
Aviation Claims Technical Lead & Customer Relationship Manager, Europe
T: 020 3964 7401   
E: simon.clark@chubb.com
 
Casualty
 
Chris Craig
UK & Ireland Casualty Claims Manager
T: 020 3964 7366   
E: chris.craig@chubb.com
 
Karen McKinlay
P & C Claims Operations Manager
T: 0141 285 2007   
E: karen.mckinlay@chubb.com

Marine
 
Sanjeev Patel
Marine and Aviation Claims Manager, Europe
T: 020 3964 7214
E: sanjeev.patel@chubb.com
 
Energy
 
Nick Chalkley
Deputy Manager Property and Energy Claims Europe
T: 020 3964 7559
E: nick.chalkley@chubb.com

Property
 
Heather O’Sullivan
Property Claims Manager CGM
T: 020 3964 7220 
E heather.o'sullivan@chubb.com
 
Financial Lines
 
Victoria Smith
UK & Ireland Financial Lines Claims Manager
T: 020 7956 5209
E: vsmith@Chubb.com
 
Alastair Burns
Deputy UK&I Financial Lines Claims Manager
T: 0203 964 7221
E: alastair.burns@chubb.com
 
Political Risks
 
Andrew-Dane Fairclough
Head of Claims for Political Risk, Credit and Surety
T: 0203 964 4859    
E: andrew-dane.fairclough@chubb.com

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