Policy Servicing

Non-Forfeiture

1. Cash Surrender
Required documents:

  • The Policy Change and Reinstatements Request Form
  • A certified true copy of your Identity Card
  • Policy document

Steps and duration of process:

  1. Complete all documentation as required
  2. We will process the cash surrender value
  3. The cheque or draft payment will be sent out within 15 days from the document completion date


2. Policy Loan
Required documents:

  • The Policy Change and Reinstatements Request Form
  • A certified true copy of your Identity Card
  • Policy document

Steps and duration of process:

  1. Complete all documentation
  2. We will process the insurance policy loan
  3. The cheque or draft payment will be made within 3 days from the document completion date
  4. A call will be made to the Insured to sign the policy loan contract and take receipt of the cheque or draft


3. Conditional Bonus Payment
Steps and duration of process:

  1. Change Option Coupon Request Form. Select any of the three options below:
    1. Receive full amount
    2. Make a deduction from the bonus to pay the due premium
    3. Deposit the bonus with the company
  2. Wait for the reply from the Insured within 15 days before the due date
  3. When a reply is received from the Insured, it will be recorded in the system
  4. At the due date, the selected option is processed
  5. If the Insured has selected to receive the full amount via cheque or draft payment, this will be sent out within 15 days from the due date


4. Maturity
Steps and duration of process:

  1. The maturity notification letter is sent out one month before the due date
  2. Wait for the Policy document from the Insured
  3. The cheque or draft payment will be sent out within 15 days from the maturity date

Download Policy Change Request Form - for Individual Policy

Download Policy Change Request Form - for Group Policy