General Insurance Customer Service

Chubb Statement on the COVID-19 outbreak

During these unsettling times, we want to reinforce our commitment to clients, agents and brokers. Insurance companies, agents and brokers are needed more than ever, and while some Chubb colleagues are now on a staggered work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by Ministry of Public Health and the World Health Organization. We seek to minimize any disruption to our clients, agents, and brokers, while ensuring the safety of our employees. 

Reporting Claims

Clients, agents, and brokers can continue to report claims over the phone. Below are our contact details

Claims Notification Center for Motor Insurance, Property and Casualty Insurance, Inland transit and Carrier Liability Insurance please call 02-640-4500 or 02-611-4455 press 1 (24 hours)

Motor, Property and Casualty Claims general enquiry please call 02-640-4500 or 02-611-4455 press  6 (Monday – Friday from 8.30 – 17.30)

Accident and Health Insurance Claim services please call 02-612-8943

Accident and Health Insurance Policy enquiry please call 02-611-4000

Customer Service Center

Chubb's Customer Service Centers are staffed to handle incoming calls and customer inquiries through our corporate website and facebook. We are continuing to provide timely customer response to deliver the best possible response to our clients.

We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our clients, agents and broker. As always, thanks for the trust you place in Chubb.

Customer Service 
Chubb Samaggi Insurance Public Company Limited

Tel.      0 2611 4000
Fax.     0 2611 4444
Email. customerservice.th@chubb.com
Office Hour. Monday to Friday
(except public holidays): 08.30 - 17.30 

Travel Customer Service
Chubb Samaggi Insurance Public Company Limited

Tel.      0 2611 4242
Fax.     0 2611 4444
Email. travel.th@chubb.com
Office Hour. Monday to Friday
(except public holidays): 08.30 - 17.30 

Complaint Center
Chubb Samaggi Insurance Public Company Limited

Tel.      0 2611 4411
Email. thailand.complaintcenter@chubb.com
Office Hour. Monday to Friday
(except public holidays): 08.30 - 17.30 


Clients, agents, and brokers can inform enquiries to the Facebook inbox through  Facebook: Chubb Thailand