For Property & Casualty Customers
The above claims guidelines are only an initial, general guide for the insured and the Company. Our claims process will depend on the terms of coverage of each specific policy effective at the time of the incident. We may also request further information and/or other relevant documents in addition to the six items mentioned above, as necessary and in support of consideration of the claim.
What to do in case of loss of or damage to goods. If loss or damage is discovered when goods reach the place of destination, the insured will have to follow the procedure below:
The insured should take all reasonable steps to confine the damage. For example, if the goods are found to be partially sodden, the wet parts should be immediately separated from the dry ones and then dried out or spread out to dry; expenses incurred from such steps can be claimed from the insurer. The insured should also keep the damaged goods in an appropriate condition such as in a storehouse/warehouse and not leave them in the open.
Documents required in support of claim in respect of sea/air/mail international cargo
Documents required in support of claim in respect of domestic cargo