Accident & Health Claims Service

Claims Guidance

For Accident & Health Customers

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How to Make an Accident & Health Insurance Claim

When using a designated provider

A full list of our designated healthcare providers can be viewed or downloaded here.

  • Contact the front desk of the hospital, and produce your insurance card and ID card for verification and initial confirmation of coverage;
  • Fill out the form given by the hospital before seeing the doctor/physician for examination;
  • Check all expense items and acknowledge them by signing the invoice;
  • The hospital will charge and collect from you any excesses and any costs not covered (if any).

When using a non-designated provider and paying out of pocket

  • Ask for a medical certificate from your doctor stating clearly the illness and treatment/medication;
  • Fill in an Accident/Health Claim Form (downloadable here).
  • Send the original receipt(s) and medical certificate(s) as well as copies of your ID card and insurance card together with the completed claim form to us at the address at end of this page.

Documents Required for Claiming

Death benefit

  • Copy of police report/blotter (certified as true by a competent officer);
  • Copy of autopsy report (certified as true by a competent officer);
  • Copy of death certificate;
  • Copy of medical certificate of death (certified as true by a competent officer);
  • Copies of the insured’s ID card and household registration;
  • Copies of the beneficiary’s ID card and household registration.

Note:   All documents must be signed certifying that they are true copies. 

Total permanent disability/dismemberment benefit

  • Doctor’s certificate confirming total permanent disability or dismemberment;
  • Treatment history/records of the patient;
  • Copy of police report (certified as true by a competent officer);
  • Current (full-length) photos / photos as proof of the conditions;
  • Copies of the insured’s ID card and household registration;
  • Copies of the beneficiary’s ID card and household registration (only where a beneficiary is named). 

Medical expenses

  • Medical receipt(s) (original);
  • Doctor’s certificate;
  • Copy of ID card or passport;
  • Copy of insurance card;
  • Certifying letter from your organization (in the case of group insurance);
  • Documentation as proof of travel (in the case of travel insurance);
  • Copy of the first page of Siam Commercial Bank passbook (if preferring to have the claim paid into bank account).

Income compensation / fractures compensation

  • Doctor’s certificate;
  • Copy of invoice or receipt;
  • Copy of the insured’s ID card;
  • X-ray film with physician’s reading (only in the case of fracture);
  • Copy of the first page of Siam Commercial Bank passbook (if preferring to have the claim paid into bank account).

Cancer plan benefit

  • Doctor’s certificate;
  • Copy of the insured’s ID card;
  • Pathological report
  • Treatment history/records.

Travel Insurance benefits 

  • Copy of the insured’s passport;
  • Certifying letter from the airline (in the case of flight or baggage delay;  in trip cancellation or curtailment cases, the reasons and duration thereof must be stated);
  • Documents showing compensation by the carrier or lodging owner (in the case of loss/damage of baggage);
  • Documents reporting loss or damage issued by the police/lodging/airline or carrier;
  • Original receipts showing actual expenses;
  • Documents showing travel booking and actual travel;
  • Copy of the first page of Siam Commercial Bank passbook (if preferring to have the claim paid into bank account).

Turnaround for Claims Processing and Settlement

We normally process and determine the settlement of an insurance claim within 7 working days of receipt of complete documentation.

Please Contact Our Accident & Health Claims Team

Accident & Health Claims Team

Chubb Samaggi Insurance PCL.

2/4 Chubb Tower, Northpark Project, Vibhavadi-Rangsit Road,
Thung Song Hong, Laksi, Bangkok 10210

Tel:  0-2555-9100 press 6     Fax:  0-2955-0147