With business growing at a rapid rate in an industry where disruptions are becoming commonplace, hiring and training the right people, at the right time and in the right place is vital.
Previously, workforce management has been about efficiency and the best return on your investment, but other factors have surfaced. Rapidly changing technologies, the rise of digital media and the digitization of industries, new business models, evolving customer behaviors and challenging economic conditions, all play a huge part in the way we operate.
It is imperative that we hire the best employees: those who know what they need to do in their role and are well equipped to handle the shifting demands of the insurance market and a fast growth organization.
I have seen numerous developments in this area and have always strived to appoint the best people. I continually ensure my team avoids stagnation and the organization as a whole remains competitive. This involves consistently identifying the key skills which provide positive impact on business performance and replicating them to unlock the potential of the workforce.
To ensure employees have the core skills required for business success, there are 5 key areas of focus:
Performance and recruitment optimization should be a continual practice, not a sporadic initiative. As individuals improve, so will organizational performance.
If we believe that our employees are the most important factor in boosting business success, we have to ensure that everyone in the organization remains the right person, at the right time and in the right place.
With experience spanning over 25 years in the world’s largest insurance companies, Glen is the Deputy Regional President for Asia Pacific and Division President for Southeast Asia. He is also responsible for the overall P&L, management and development of accident, health and travel insurance business in the region.