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Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the World Health Organisation and the Ministry of Health. We seek to minimise any disruption to you and your clients, while ensuring the safety of our employees.

Here are some useful information to keep you updated on the news and notices from the Chubb IDP team.

Useful Information

IDP Team Contact Details

For assistance during this period, kindly reach out to your respective Business Development Manager (BDM). If you can’t reach them, please contact their partner BDM as indicated in the grouping below.

Group

BDM

Contact No.

Email Address

A

Joseph Tan

8222 2370

Joseph.Tan@chubb.com

Conan Wang

8600 3616

Conan.Wang@chubb.com

B

Steven Tan

9155 0589

Steven.Tan@chubb.com

Sherlynn Kam

9114 2073

Sherlynn.Kam@chubb.com

C

Maxi Tan

8798 4326

Maxi.Tan@chubb.com

Joey Zhang

9488 8031

Joey.Zhang@chubb.com

 

Operations

Contact No.

Email Address

D

Keilley Wong

6494 1747

Keilley.Wong@chubb.com

Teo Su Ann

6398 8023

SuAnn.Teo@chubb.com

Reporting Claims

You and your clients can continue to report claims through existing channels. You can view claim reporting options here.

Chubb's Claims Team is staffed to handle incoming calls and customer enquiries. Adjusters are continuing to provide timely customer responses including conducting inspections with safe practices. As updates are provided, we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to your clients. 

Customer Service Enquiries

As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed from 25 March 2020, until further notice. 

For any enquiries or assistance, your clients can still contact our Customer Service Representatives online via WhatsApp or call +65 6299 0988 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays). Aternatively, they may drop us an email at CustomerService.SG@chubb.com.

Premium Payment

In view of the COVID-19 situation and as a precautionary measure, most of our Chubb colleagues are now working from home. As such, there may potentially be a delay in clearing of cheques.

In consideration of the above, we are pleased to inform you that we are opening additional payment channels for premium payment. Appended below is the list of payment channels available for your easy reference:

Citibank

DBS Bank

 

  • For Direct Cheque Deposit, please email the Cheque Image with Policy Number / Insured Name to maxi.tan@chubb.com for payment acknowledgement.
  • For PayNow, please indicate the Policy Number / Insured Name (max 25 character) under REFERENCE No. and email the completed transaction to maxi.tan@chubb.com for payment acknowledgement.

News and Notices

Best practices to improve data security

With digitalisation dominating the business landscape, threat actors are quickly adapting to take advantage of it through methods such as phishing emails, malware and ransomware.

Singapore has also recently strengthened its legislation with the recent amendments to the Personal Data Protection Act (2012), and specific to the financial industry, notices to Cyber Hygiene and Technology Risk Management guidelines.

At Chubb, we strive to uphold strict privacy and security guidelines within the organisation, so as to protect our most vital assets – our people, as well as our property, reputation and brand. This will enable us to ensure security and business continuity, and we expect the same of our intermediaries.

We have prepared some best practices on managing data security which might be useful for you to incorporate into your workflow and processes.

How can you improve data security?

1. Patch Operating Systems

Ensure up-to-date operating systems on servers and local devices, by installing patches regularly – This can help maintain the integrity of the operating systems.

2. Encryption Practices

When sending emails

  • Do not document sensitive and/or personal data in the email body.
  • Fully encrypt or password protect attachments that contains sensitive and/or personal data.
  • Send all passwords separately.
  • Turn off auto-fill feature when inserting email addresses; always double-check recipient list before sending out the email.

When using devices

  • Change password regularly on your devices.
  • Remember to lock your devices whenever you must step away (even for a moment).
  • Do not record/write down passwords and place them with your devices.

3. Awareness of Common Malicious Activities

Phishing

  • Always check for spelling or grammatical errors, deviation in email addresses from the usual sender and for any unverified sources requesting for your urgent response.

Malware/Ransomware

  • Do not click into links in emails that look suspicious or from unverified sources.
  • Do not provide information or details in data fields through such links.
  • Do not download files from unverified sources or links.

4. Incidents Notification

Report any incident immediately to Chubb at DPO.SG@Chubb.com.
 

Additional Resources

For more insights/resources on the importance of upholding data security best practices, please visit Chubb’s Cyber Insights webpage.

For more information about the above data security best practices, kindly reach out to your Data Privacy Team or contact us at DPO.SG@Chubb.com.

Contact us for more information

Have a question or need more information regarding Chubb IDP? Contact our IDP team to find out how we can help.