Useful Information for IDPs

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the World Health Organisation and the Ministry of Health. We seek to minimise any disruption to you and your clients, while ensuring the safety of our employees.

Here are some useful information to keep you updated on the news and notices from the Chubb IDP team.

For assistance during this period, kindly reach out to your respective Business Development Manager (BDM). If you can’t reach them, please contact their partner BDM as indicated in the grouping below.

You and your clients can continue to report claims through existing channels. You can view claim reporting options here.

Chubb's Claims Team is staffed to handle incoming calls and customer enquiries. Adjusters are continuing to provide timely customer responses including conducting inspections with safe practices. As updates are provided, we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to your clients. 

As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed from 25 March 2020, until further notice. 

For any enquiries or assistance, your clients can still contact our Customer Service Representatives online via WhatsApp or call +65 6299 0988 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays). Aternatively, they may drop us an email at CustomerService.SG@chubb.com.

In view of the COVID-19 situation and as a precautionary measure, most of our Chubb colleagues are now working from home. As such, there may potentially be a delay in clearing of cheques.

In consideration of the above, we are pleased to inform you that we are opening additional payment channels for premium payment. Appended below is the list of payment channels available for your easy reference:

Citibank

• Direct Cheque Deposit and Telegraphic Transfer (TT)

DBS Bank

• Direct Cheque Deposit and Telegraphic Transfer (TT)
• PayNow

• For Direct Cheque Deposit, please email the Cheque Image with Policy Number / Insured Name to maxi.tan@chubb.com for payment acknowledgement.
• For PayNow, please indicate the Policy Number / Insured Name (max 25 character) under REFERENCE No. and email the completed transaction to maxi.tan@chubb.com for payment acknowledgement.

With digitalisation dominating the business landscape, threat actors are quickly adapting to take advantage of it through methods such as phishing emails, malware and ransomware.

Singapore has also recently strengthened its legislation with the recent amendments to the Personal Data Protection Act (2012), and specific to the financial industry, notices to Cyber Hygiene and Technology Risk Management guidelines.

At Chubb, we strive to uphold strict privacy and security guidelines within the organisation, so as to protect our most vital assets – our people, as well as our property, reputation and brand. This will enable us to ensure security and business continuity, and we expect the same of our intermediaries.

We have prepared some best practices on managing data security which might be useful for you to incorporate into your workflow and processes.

How can you improve data security?

Additional Resources

For more insights/resources on the importance of upholding data security best practices, please visit Chubb’s Cyber Insights webpage.

For more information about the above data security best practices, kindly reach out to your Data Privacy Team or contact us at DPO.SG@Chubb.com.