Useful Information for IDPs during the COVID-19 Outbreak

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the World Health Organisation and the Ministry of Health. We seek to minimise any disruption to you and your clients, while ensuring the safety of our employees.

Here are some useful information to keep you updated on the news and notices from the Chubb IDP team.

For assistance during this period, kindly reach out to your respective Business Development Manager (BDM). If you can’t reach them, please contact their partner BDM as indicated in the grouping below.

You and your clients can continue to report claims through existing channels. You can view claim reporting options here.

Chubb's Claims Team is staffed to handle incoming calls and customer enquiries. Adjusters are continuing to provide timely customer responses including conducting inspections with safe practices. As updates are provided, we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to your clients. 

As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed from 25 March 2020, until further notice. 

For any enquiries or assistance, your clients can still contact our Customer Service Representatives at CustomerService.SG@chubb.com or call our hotline at +65 6299 0988 (Mondays – Fridays, 9.00am to 5.00pm, excluding Public Holidays).

In view of the COVID-19 situation and as a precautionary measure, most of our Chubb colleagues are now working from home. As such, there may potentially be a delay in clearing of cheques.

In consideration of the above, we are pleased to inform you that we are opening additional payment channels for premium payment. Appended below is the list of payment channels available for your easy reference:

Citibank

• Direct Cheque Deposit and Telegraphic Transfer (TT)

DBS Bank

• Direct Cheque Deposit and Telegraphic Transfer (TT)
• PayNow

• For Direct Cheque Deposit, please email the Cheque Image with Policy Number / Insured Name to maxi.tan@chubb.com for payment acknowledgement.
• For PayNow, please indicate the Policy Number / Insured Name (max 25 character) under REFERENCE No. and email the completed transaction to maxi.tan@chubb.com for payment acknowledgement.

In relation to the elevated safe distancing measures announced by the COVID-19 Multi-Ministry Taskforce (MTF) on 3 April 2020, the General Insurance Association of Singapore (GIA) has issued a circular to inform all registered agents to cease face-to-face interactions with customers at any location for the duration of the circuit breaker period.

This is to safeguard you and your customers' health and safety. Let us work together to deliver insurance services to customers only via digital, email and telephone channels during the circuit breaker period.

In view of the COVID-19 situation and measures in place, Monetary Authority of Singapore (MAS) notes that it may have impacted your ability to fulfil the basic CPD requirements for the year. 

In this regard, MAS has worked with General Insurance Association of Singapore (GIA) to launch the CPD 2020: COVID-19 Relief Measure. This relief measure is set to provide an additional 12 months for registered agents to fulfil their CPD requirements for Year 2020.

Here's an example for illustration purpose:

Jane is an insurance agent and 2020 is her first year working as an agent. She must fulfil 24 CPD hours in 2020. However, due to the COVID-19 situation, she only managed to fulfil 10 hours in 2020.

With this 'CPD 2020: COVID-19 Relief Measure' in place, she is allowed to fulfil the balance of 14 CPD hours in 2021 (i.e. 14 + 24 = 38 hours in 2021 to meet her CPD requirements for both 2020 and 2021).

Do note that this relief measure is not applicable for the minimum CPD hours required for Year 2021.

For more information, please visit: GIA’s Industry Guidelines on Training and Competency Requirement and Continuing Professional Development.