Frequently Asked Questions (FAQs) for Leisure Travel Policyholders

Yes, you may amend the travel dates on your policy, prior to your departure date. Please contact Chubb Customer Service Hotline at +65 6398 8776 (9.00am to 5.00pm, Mondays to Fridays, excluding Public Holidays) or email to Travel.SG@chubb.com for assistance. Do note that additional premiums may apply.

Yes, provided Chubb is informed prior to the expiry date of the original period of insurance. Do note that additional premiums may apply.

The intent of Loss of Advance Payment due to Insolvency or Bankruptcy of Travel Agency benefit is to cover the loss of advanced payment or deposit due to insolvency of the travel agency. Dream Cruises is a cruise operator and not a travel agency, thus there is no cover for the insolvency of Dream Cruises.

Please submit your policy cancellation request to Travel.SG@chubb.com, and you will receive a notification once the policy is successfully cancelled.

You may also visit the Dreams Cruises notice here for the instructions to submit a claim for the travel deposit.

No, vaccination is not a prerequisite for COVID-19 Cover.

No, the COVID-19 coverage is only available through the purchase of our travel policies with COVID-19 Cover, and not available as a standalone plan.

Response: Yes, you may file a claim under these benefits (provided these benefits are part of your policy coverage):

• Journey Curtailment due to COVID-19 for the (a) loss of deposits that are unutilised and forfeited, and (b) additional travel expenses; and/or
• Overseas Quarantine Benefit due to COVID-19 for a daily payout for each 24-hour period of Compulsory Quarantine.

Yes, you may file a claim under Journey Curtailment due to COVID-19 (provided this benefit is part of your policy coverage) for the

• loss of deposits that are unutilised and forfeited, and
• additional travel expenses.

You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, please contact Chubb at Travel.SG@Chubb.com for a resend of the Policy Confirmation Email.

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You may submit a claim online via the Chubb Claims Centre here, within 30 days of the incident taking place which gives rise to the claim.

Your claim will be processed within 7-10 working days upon the receipt of complete documentation. For claim status, you may either check it at our claim online portal at www.chubbclaims.com.sg or email to Travelclaims.SG@Chubb.com. 

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No, vaccination is not a prerequisite for COVID-19 Cover.

You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, please contact Chubb at Travel.SG@Chubb.com for a resend of the Policy Confirmation Email.

You may submit a claim online via the Chubb Claims Centre here, within 30 days of the incident taking place which gives rise to the claim.

Your claim will be processed within 7-10 working days upon the receipt of complete documentation. For claim status, you may either check it at our claim online portal at www.chubbclaims.com.sg or email to Travelclaims.SG@Chubb.com. 

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