Customer Services at Chubb

Chubb Statement On The COVID-19 Outbreak

Following the enhanced measures implemented by the Singapore Government to prevent community spread of COVID-19, we want to reinforce our commitment to customers, partners, agents and brokers. While most of our Chubb colleagues are now on a work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the World Health Organization and Ministry of Health. We seek to minimise any disruption to our customers, partners, agents, and brokers, while ensuring the safety of our employees. 

Customer Service Enquiries

As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed until further notice. For enquiries and assistance, please contact our Chubb Customer Service Representatives via other channels listed below.

Note: Due to the high volume of enquiries, please be informed that the waiting time on our hotline will be longer than usual. For non-urgent enquiries, kindly drop us an email instead.
 

For general enquiries

 

CustomerService.SG@chubb.com 

+65 6299 0988

For DBS policies

 

DBSCS.SG@chubb.com

+65 6398 8797

Our hotline operating hours are from Mondays to Fridays, 9.00am – 5.00pm, excluding Public Holidays. 

Keeping Up with Monthly Premium Payments

This is a challenging time for all Singapore residents and we know every effort counts. We are committed to stand in solidarity to give the local community and our policyholders our full support in this time of need.

If you are having difficulties in paying your Chubb policy monthly premiums due to a change in circumstance, you can write to us at CustomerService.SG@chubb.com, giving at least 30 days prior notice from your next premium due date or policy renewal date. Each request will be assessed independently and according to your policy type.

Reporting Claims

You can continue to report claims using our claims portal.

For travel claims due to COVID-19, you may wish to refer to our Travel Insurance's Claims Response to COVID-19 for more details.

We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to you. As always, thanks for the trust you place in Chubb.