Customer Services at Chubb

Chubb Statement On The COVID-19 Outbreak

During these unsettling times, we want to reinforce our commitment to customers, partners, agents and brokers. While some Chubb colleagues are now on a staggered work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the World Health Organization and Ministry of Health. We seek to minimise any disruption to our customers, partners, agents, and brokers, while ensuring the safety of our employees. 

Customer Service Enquiries

As a precautionary measure, please note that our Customer Service Counter at the CapitaGreen office will be closed until further notice. 

For any enquiries or assistance, you can still contact our Customer Service Representatives at or call our hotline at +65 6299 0988 (Mondays – Fridays, 9.00am to 5.00pm, excluding Public Holidays).

Reporting Claims

You can continue to report claims using our claims portal.

We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to you. As always, thanks for the trust you place in Chubb.