Travel Insurance's Claims Response to Outbreak of New Coronavirus Strain

The spread of the new coronavirus strain from Wuhan in Hubei province in China is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organisations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.

To assess its policy response to coronavirus, Chubb has carefully considered governmental and other public reporting of this situation and will regard the incident in Hubei, China to be a “known event” effective 9:00 am GMT 22 January 2020.

Policy Response

Chubb will assess all claims in accordance with the facts of each case, the Policy Wordings and any applicable Certificate of Insurance. Your cover will depend on the type of plan you purchased and your individual circumstances.

The terms and conditions of some policies may preclude coverage of this event in certain instances. For example, coverage for claims related to this event that are received for single-trip policies to Hubei province purchased after 9:00 am GMT 22 January 2020, or travel arranged under an annual policy after that date/time, may be precluded because this would be considered a “known event” under the terms and conditions of some policies. Coverage for travel to mainland China may be precluded if the travel was purchased or arranged after 9:00 am GMT 31 January 2020.

If you have questions about whether a planned trip will be covered, please contact the respective Chubb Customer Service hotline at:

  • For Chubb Travel Policies distributed by AMEX: +65 6299 0922
  • For Chubb Travel Policies distributed by DBS: +65 6398 8797
  • For all other Chubb Travel Policies: +65 6299 0988

Note: The hotline operating hours are from Mondays to Fridays, 9:00 am – 5:00 pm, excluding Public Holidays.

If you are an insured person and you require emergency assistance, please contact the 24-hr Chubb Assistance hotline at +65 6836 2922 (reverse charge via an operator is available).

If a travel cancellation or disruption loss does occur, please first contact your travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate your remaining loss.

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