Travel Insurance's Claims Response to Outbreak of COVID-19

Updated: 2 April 2020

The spread of the COVID-19 pandemic is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organisations, including the World Health Organization (WHO) and the Ministry of Health (MOH). The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.

Advice to our customers wanting to cancel their trip

If a travel cancellation or disruption loss does occur, you should first contact your travel agent or the airline to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you can submit a claim along with the original and amended itineraries and relevant documents to substantiate the remaining loss.

The spread of the COVID-19 pandemic is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organisations, including the World Health Organization (WHO) and the Ministry of Health (MOH). The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.
If a travel cancellation or disruption loss does occur, you should first contact your travel agent or the airline to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you can submit a claim along with the original and amended itineraries and relevant documents to substantiate the remaining loss.
If a travel cancellation or disruption loss does occur, you should first contact your travel agent or the airline to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you can submit a claim along with the original and amended itineraries and relevant documents to substantiate the remaining loss.

Policy Response

We encourage you to submit a claim for consideration and each claim received by Chubb will be investigated and assessed in accordance with the terms, conditions, exclusions and limits of the policy. 

Your cover will depend on the type of plan you purchased and your individual circumstances. Please check your policy wording for full terms, conditions and exclusions.

Known Event Under Policy Terms and Conditions
The terms and conditions of some policies may preclude coverage of this event in certain instances. It is important that you consider this prior to the purchase of any new travel insurance or new travel arrangements for an existing policy with us. 

Policies Purchased on or after 27 February 2020
Chubb considers COVID-19 to be a “known event”. For policies purchased after 27 February 2020, there will be no cover under the Journey Cancellation, Journey Postponement and Journey Curtailment benefits, if the claim arises from COVID-19. 

Policies Purchased on or after 19 March 2020
In addition, policies purchased after 19 March 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof). Chubb will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.

Enquiries & Claim

If you have questions about whether a planned trip will be covered, please refer to the respective FAQs or contact our Chubb Customer Service Representatives.

Note: Due to the high volume of enquiries, please be informed that the waiting time on our hotline will be longer than usual. For non-urgent enquiries, kindly drop us an email instead. 

For Chubb Travel Policies distributed by AMEX (click here for FAQs)
+65 6299 0922
For Chubb Travel Policies distributed by DBS (click here for FAQs)
+65 6398 8797
For all other Chubb Travel Policies 
+65 6299 0988

Our hotline operating hours are from Mondays to Fridays, 9,00am – 5.00pm, excluding Public Holidays. 

If you are an insured person and you require emergency assistance, please contact the 24-hr Chubb Assistance hotline at +65 6836 2922 (reverse charge via an operator is available).

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