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When a claim affects your home, your valuable possessions or your family, we understand that it isn’t just money that is at stake. We work closely with our high net worth customers to recommend the best risk prevention strategies to prevent losses from happening in the first place. Rest assured though, should a loss occur, we take a creative and flexible approach backed by superior attention to detail and a desire to bring about swift resolution of the matter. Through every stage of the claims process, you can expect us to demonstrate the strengths that have always been the cornerstone of Chubb's claims service: honesty, integrity and fairness.

Through our award-winning claims service, we manage around 300 Masterpiece claims in Singapore each year.

Honesty, integrity and fairness.

What makes the Masterpiece claims process different?

  • Dedicated high net worth claims advisors and handlers who go the extra mile, from finding appropriate alternative accommodations for policyholders and their families to working with emergency services to resolve issues over property access
  • External claims experts, including loss adjusters and damage limitation specialists, who are carefully chosen based on synergies with our own service standards and claims philosophy
  • Dedicated Special Investigation Unit (SIU) claims adjusters based out of Singapore are available to handle larger, more complicated losses and can appoint any additional third-party experts as needed
  • Masterpiece claims handlers who are empowered to streamline the claims process and required documentation—allowing a speedy settlement of valid claims with minimum inconvenience to our customers
  • Exceptional claims service—providing detailed first response within one working day and settlement of payments within three to five working days