For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content


The first step to recovering your loss is to report a claim. We make it convenient with 2 reporting options. Download the Masterpiece Claim Form and send the completed claim form to:

  1. Your insurance broker or agent; or
  2. Chubb via email –

When you submit a claim directly to Chubb, you will receive an acknowledgement reply within 1 working day. Please provide as many details as you can. The more information we have about your loss, the better abled we will be to allocate the right resources for your claim. Although we process thousands of claims every year, we treat each customer the way we would want to be treated, with the same care and attention.

No two claims are the same. Seamless collaboration with the rights experts is key.

Assessing the Damage: Our expertise

We have a dedicated team of high net worth claims advisers and handlers. Where necessary, we will instruct third parties from our panel of high net worth claims experts, including loss adjusters and damage limitation specialists.