Report a Claim

Accident & Health and Travel Claims

At Chubb, we recognise that every claim made is the result of an unfortunate event, some very traumatic and life changing.

In Chubb claims, we are always there to support and assist our customers, responding to their needs and not just the claim event.

Chubb Claim Centre

Our online claims portal has been designed to ensure a fast and easy way to register and track the progress of your claim, or alternatively, you can request and complete a claim form.

For Accident and Health (A&H) and Travel Insurance claims*, you can submit your claim 24/7 using our online claims portal: www.chubbclaims.com/ace/sg-en.

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  • Digital - Our time is precious and we increasingly demand new and quicker ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
  • Fast - The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
  • Intuitive - The portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment.
  • Efficient - You can upload supporting documents, which limits follow-up requests from Chubb therefore reducing the life cycle.
  • Flexible - The claims portal has many flexible options for white labelling for brokers and customers to help facilitate a smooth and effective claims process.

*You can submit a claim online via the Chubb Claim Centre for the following policies: Leisure Travel, Personal Accident, Critical Illness, Hospitalisation etc.  

If none of the above applies to your claim request, please download the respective claim form here for offline submission.

You can submit your claim form by post to:

Attn: A&H and Travel Claims Department
Chubb Insurance Singapore Limited
138 Market Street
#11-01, CapitaGreen
Singapore 048946

Please ensure that you claim is submitted to Chubb within 30 days from the date of the occurrence.

For assistance, please contact our Customer Service Representatives during office hours (Mondays to Fridays, excluding Public Holidays) at:

+65 6299 0988 (General Claims)
+65 6299 0922 (AMEX Claims)